Travel is exciting, but it can also come with its surprises. A sudden change, an urgent question, or a moment when a traveler needs a hero. That hero could be you.
Agoda’s Customer Service & Support Team offers 24/7 support worldwide in 38 languages, providing peace of mind and great experiences. And we’re looking for talented individuals to join us, with opportunities available in multiple locations, including Kuala Lumpur, Malaysia.
Kuala Lumpur, with its rich multicultural and multilingual heritage, is home to one of our main Customer Service & Support offices. Here, you’ll work alongside colleagues who are masters of communication, fluent in languages such as English, Malay, Chinese, and Japanese, delivering exceptional service to customers across Asia.
Read on to meet our Chinese language–speaking teams in Kuala Lumpur and discover their career journeys, the impact they make every day, and what makes a career at Agoda uniquely fulfilling.
Great work-life balance
张菱芝 Lizz C.
Customer Experience Specialist
Joined Agoda in October 2022
Work-life balance is a priority at Agoda. We work from home for seven weeks and spend one week in the office for engagement and connection. I really appreciate the generous hybrid work flexibility. This helps me stay productive and happy, allowing me to enjoy both my personal life and my career.
What also excites me most is the strong support from my team manager and teammate. Whenever I face challenges, whether work-related or personal, I can always talk openly with my manager and teammates and receive helpful advice. This supportive environment makes me feel valued and motivated every day.
There are endless learning opportunities at Agoda. The company offers various training programs, such as Bridge and LinkedIn Learning, which help me grow professionally and personally. I love that I can keep improving myself while working in such a dynamic company. For those considering a career in Agoda’s Customer Service & Support Team: Don’t worry about being new at your role! Everyone here is friendly and willing to help, so you’ll feel at home quickly. Enjoy the international environment, embrace new experiences, and just be yourself. Agoda is a great place to grow and shine!
Inclusion and open communication
林彦汉 Kelvin L.
Customer Experience Specialist
Joined Agoda in October 2023
I’m part of the Specialized Support Team (SST), where I manage complex interactions that require greater support, ensuring they are resolved efficiently and effectively. We provide tailored solutions and alternatives for customers and handle escalated cases with care and precision.
It’s incredibly rewarding to help customers overcome unexpected obstacles and restore their peace of mind. Regular coaching and peer feedback have helped me grow, and I love that our work involves negotiation, critical thinking, and quick problem-solving. The most fulfilling part is receiving positive feedback from customers, which reaffirms that my work truly makes a difference in their lives and adds meaning to what I do every day.
I love the inclusive and open culture at Agoda. Everyone is encouraged to learn and communicate openly. We try to make work enjoyable, even during busy times. Senior leaders value all voices, and team outings help us connect and build trust. This supportive environment has given me wonderful memories and meaningful relationships with my colleagues at Agoda.
Eleven years of learning and growth
韩颖婷 Heng Han
Team Manager
Joined Agoda in June 2014
I’ve been with Agoda for more than 11 years, and it’s been a journey of both personal and professional growth. I started out as an agent and have grown my career since. Each role along the way taught me something new, whether it was sharpening my skills or building the confidence to lead others.
What makes this journey truly meaningful is the people. Agoda lives up to its purpose of “bridging the world through travel,” not just for our customers but for us as employees, too. I’ve had the privilege of working with colleagues from diverse cultures and backgrounds, and those connections have grown into lasting friendships around the globe.
If I had to describe Agoda in three words, they would be: Energetic, Teamwork, and Fruitful. Collaboration here is something special. My leaders are always willing to guide me, my peers bring out the best in me, and my team members inspire me with their energy and commitment. Agoda is a place where I continue to learn, grow, and be part of something bigger that connects people and cultures worldwide.
Finding fulfillment in every customer connection
方汶俊 Mun Jun
Customer Experience Specialist
Joined Agoda in April 2023
As a Customer Service Specialist in the Chinese-language Team, I assist customers with post-booking issues and work closely with our travel partners to ensure we provide peace of mind and resolve every case efficiently. Helping customers solve their problems gives me a real sense of accomplishment. I love making a difference in their experience and receiving positive feedback. The daily challenges and constant opportunities to learn keep me motivated and excited about my role at Agoda.
One of my favorite things about working at Agoda is the flexibility to work from home. We typically work from home for 7 weeks and gather for a week in the office for connections and team bonding. Agoda’s flexible hybrid work model saves me from daily traffic and gives me more time with my family. Plus, Agoda organizes plenty of fun activities in and out of the office, making the back-to-office experience enjoyable and keeping our work environment lively.
Empowering teams, inspiring growth
谭艳燕 Molly T.
Team Manager
Joined Agoda in March 2021
I began my journey at Agoda as an agent and, after two and a half years, had the opportunity to step into a Team Manager role in the Customer Service & Support Team. These experiences pushed me outside my comfort zone and taught me to adapt quickly, collaborate closely, and grow as a leader. My daily work centers on guiding, supporting, and developing our team of specialists, balancing both well-being and productivity. It’s about ensuring the team feels supported, has the right resources, and stays motivated to deliver great service to our customers.
No two days are ever the same at Agoda. I’m constantly facing new challenges that keep me on my toes. What I enjoy most is witnessing the growth of my team members, seeing them gain confidence, improving their skills, and achieving their goals is incredibly rewarding. Agoda is filled with talented, supportive, and inspiring colleagues who make even the toughest days easier and more enjoyable. The collaboration and teamwork here truly make me feel like I’m part of something bigger, and that’s deeply motivating.
Learn more
Ask an Agodan: How do I get a Customer Experience job at Agoda?
Get to know Agoda’s Customer Experience Group
10 Years at Agoda: Gauri’s path to becoming a leader and mentor
How Agoda Supports Work-Life Balance
Agoda Benefits: A Closer Look at What We Offer Employees
How We Hire for Customer Experience Group Roles at Agoda
How to Optimize Your Resume: Tips to Stand out and Get Hired
5 Interview Tips from Agoda’s Top Interviewers
Ready to begin your best journey? Agoda’s Customer Service & Support Team is hiring in Malaysia! Join us and help shape the future of global travel. Explore available roles today.
