Global Mobility Specialist (Bangkok based)

Bangkok, Thailand

Get to Know Our Team 

The People Team is a purveyor of opportunity, searching the globe for the most talented individuals and offering them an open, collaborative workplace. By prioritizing skill and potential, we have cultivated a powerful assembly of professionals through our drive for equal opportunity and diversity. We make the move to Agoda a breeze with assisted onboarding programs, and we continue to support and enrich our thousands of Agoda employees through individual growth with outstanding learning programs and various means of assistance. Our development of incredible benefits has ensured everyone can stay strong, healthy, and happy during their time at Agoda. Leading ambitious changes and making a positive impact in the lives of our employees, the People Team is a crucial and rewarding part of the Agoda family.

The Opportunity:

Agoda has experienced dramatic growth. As the company grows and attracts more talent, Agoda seeks to hire a self-motivated, dynamic Global Mobility Specialist to help build our ability to provide high-quality customer service for our employees around the world. We expect the successful candidate to bring prior knowledge, quantitative acumen, and relevant immigration experience to the role. 

The Global Mobility Specialist will play a critical role in building and delivering an improved employee experience for our new hires and internal transfers who relocate into Thailand. Over time, we expect the successful candidate’s team to grow and incorporate other core employee lifecycle activities such as new hire activities and immigration globally.

In this role, you will get to:

• Manage and coordinate immigration process for expatriate employees; new hires, relocation, and assignment into Thailand
• Advise and support immigration works to employees and stakeholders
• Manage escalations, ensure appropriate stakeholders are aware and that matters are resolved in a timely matter
• Take ownership of tasks and present opportunities and proposed solutions on how to improve the processes
• Ensure expatriates receive clear, sufficient, and accurate information regarding visa timelines and processes
• Identify and support, the development and implementation of the mobility team’s process improvements
• Work with cross-functional teams and support the implementation of people services transformation initiatives
• Supervise / mentor junior team to meet key performance indicators while also creating team cohesion internally and across the broader People team

Agoda is a dynamic and fast-changing environment.  We expect the person in this role to be flexible and to be able and willing to adapt, to add additional areas of focus, and to respond to changing organizational needs, viewing them as an opportunity to grow and develop a varied portfolio of career skills.

Desired Skills and Experience

• Bachelor’s degree in any field
• Excellent command of English and Thai – as this position requires dealing with Thailand government officials and global embassies
• Min. 3-year experience in Thailand immigration, especially from BOI registered company is a strong plus
• Strong attention to detail and accuracy
• Experience in Shared Services or process improvement a strong plus
• Excellent problem-solving skills, capable of interpreting company guidelines to make decision on appropriate solution
• Strong interpersonal skills and a customer service mindset that enables working with a multi-cultural group of professionals
• Ability to use influencing skills to work with stakeholders to reach acceptable solutions

High level of discretion, confidentiality, and ethics