Thought Leadership Archives - Page 3 of 3

Hospitality Recovery Trends: How properties should prepare for the Beginning of the Beginning

The travel industry was hit harder and more directly than ever before by the COVID-19 pandemic. As countries around the world are adapting to the new normal, we’ve started to see green shoots of recovery in the hospitality sector. The Agoda Growth Program addressed our accommodation partners’ need to keep up with the changing landscape and therefore hosted our first APAC webinar titled Hospitality Recovery: The Beginning of the Beginning.

agoda customer experience specialists in action

Putting the traveler first: behind the scenes at Agoda’s Customer Experience Group in the peak of COVID-19

Just like our customers, we’re travel lovers ourselves. We understand the frustration of having to cancel or postpone a well- and long-planned trip, and many of us also had to go through the same process of dealing with travel cancellations and getting refunds.

Agoda in China: Commentary by Adrian Lopez, Country Director, on the change and reviving growth of travel

In 2019, we saw great growth in China and were strengthening our partnerships with local players like Meituan, Fliggy, and others. Customers from large cities contributed to most of our inbound sales and business was booming until around Lunar New Year.

Agoda YCS app – when two non-mobile developers had to build a mobile app

Many people may know the Agoda app as a platform for travelers to book accommodation and flights. But that is not the only app in our tech team’s portfolio. On the partner side, we have developed the YCS app for our accommodation partners to..

Agoda YCS: Designing the Performance and Insights Feed

YCS is an enterprise tool where hotels can manage rates and allotment, bookings, promotions and much more. The YCS app was launched early 2018 with a limited set of features.

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