Collections Operation Senior Analyst (Bangkok Based, Relocation provided)

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Bangkok, Thailand

About Agoda 

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 3.6 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Our Purpose – Bridging the World Through Travel 

We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.
We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.

Get to Know our Team:

Collections function within Credit Risk and Collections team is responsible for the collection from hotel partners for various product offerings. It also provides analytical support on various data requirements and is also responsible for collections MIS and reporting activities. This function manages the end-to-end management of Agoda’s external Debt Collection Affiliates.

This team is expanding, and we are looking for Collections Operations Senior Analyst to be based out of Bangkok, Thailand.

The Opportunity:

Agoda is seeking a Collections Operations Senior Analyst to lead and innovate our external debt collection process operations. This is an individual contributor role. In this role, you will play a pivotal part in optimizing collections processes, enhancing our relationships with external debt collectors, and driving financial outcomes. We are looking for a creative and proactive individual who can collaborate effectively with our collections team to achieve outstanding results.

In this role, you’ll get to:

  • Become Agoda’s subject matter expert (SME) for our external vendors i.e. Global Debt Collection Agencies (DCA) and law firms.
  • Coordinate with external vendors and own their end to end operations and efficiency improvements:
  • This includes establishing robust procedures, assignment and withdrawal of accounts, managing payments, and responding to their inquiries.
  • Collaborate with the broader Collections team on cases requiring external vendor involvement and facilitate communication with internal stakeholders
  • Drive vendors to meet collections target and to positively influence Agoda P&L.
  • Contribute with effective ideas to automate manual processes and work with key stakeholders on implementing identified solution.

What you’ll Need to Succeed

  • A minimum of 1 year vendor management or coordination related experience is required
  • Candidate with collections background would be preferred.
  • Proficiency in Microsoft Excel is required
  • Strong organizational skills and attention to detail.
  • Good negotiation and stakeholder management skills to drive for collections with the vendors.
  • Approach challenges in a passionate, innovative, and decisive attitude.
  • Ability to work efficiently & independently, and to adapt to a fast-paced working environment.
  • Ability to problem solve and meet deadlines as agreed.
  • Must be extremely confident, proactive and take personal ownership of task completions.
  • Familiar with Excel/SQL knowledge is a plus.
  • This role would be based out of Bangkok, Thailand.



Equal Opportunity Employer 

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

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Discover Bangkok

Agoda Careers - Bangkok Our operating headquarters are based in the Thai capital of Bangkok, where we employ over 2,000 people from around the globe. While it’s 30°C+ outside, Agodans don’t sweat, knowing they have the coolest jobs out there. If you’re successful at getting a role based in Bangkok, we’ll provide relocation support for you and your family to help you move and settle into your new environment. Read More

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Collections Operation Senior Analyst (Bangkok Based, Relocation provided)
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