Customer Support Associates

Teams
Customer Support Associates

Travel is built on trust. It’s the confidence that when plans change, someone will be there to help. Agoda’s agents are the ones who deliver on that promise every single day. We are driven by a simple but powerful purpose: to provide peace of mind to customers and partners whenever they need us most.

Our global Accommodation Support and Customer Support teams provide support in 18 languages, operating 24/7 across time zones to ensure help is always within reach. With hubs across the world, including Malaysia, Egypt, India, Thailand, Japan, and South Korea, we bring together local expertise and global collaboration to deliver consistent, high-quality service at scale.

As a Customer Support agent, you’ll play a direct role in shaping how millions experience travel. Every interaction makes an impact. Every solution builds trust. And every shift contributes to Agoda’s mission of helping people see the world for less.

Find your team

Accommodation Support

Enables Agoda’s accommodation partners around the world to succeed on our platform. From onboarding and content updates to performance support, the team works closely with property partners to ensure smooth collaboration and a seamless experience for both hosts and travelers.

Customer Support

Provides support to travelers booking stays, flights, and activities on Agoda. From pre-booking questions to post-trip assistance, we handle changes, cancellations, payment queries, and unexpected travel disruptions with speed and empathy.

Why you’ll love it here

Work-Life Balance

Supporting you every step of the way

Great service starts with a happy team. That’s why we prioritize work-life balance with clear shift structures, fair scheduling, and the right support. You’ll be part of a team that genuinely cares, empowering you to be at your best at work and beyond.

Inclusive & Open Culture

Every voice matters – and yours will, too

At Agoda, you’ll join a diverse, global team where every voice is heard and valued. Together, we’ve built an open and inclusive culture where everyone is encouraged to take ownership, contribute new ideas, and make an impact, no matter their role or level of experience.

Hybrid Work

Work that’s actually flexible:
1 week in-office every 2 months

Work that’s actually flexible: 1 week in-office every 2 months

We operate 24/7 to support travelers worldwide, with a hybrid setup that gives you flexibility where it counts. Agents come into the office just one week every two months, so you can stay connected to your team while having the freedom to manage your time. It’s the best of both worlds: face-to-face collaboration and the ease of working from home.

Work from Home Allowance

A better home setup, on us

We’ve got your back, literally. Agoda’s Work from Home allowance helps you create a comfortable, productive setup, so you can focus on what matters most: supporting our customers. With the right tools in place, you can make a real difference.

Team Events & Community

Be a part of something bigger

Life at Agoda means you’re never alone, even when working remotely. We regularly bring Agodans together for in-office events and activities that build trust, teamwork, and shared memories. From team parties and volunteering days to company-wide celebrations, there’s always something connecting our global community.

Structured Training & Support

A strong foundation for your career success

Starting a new role can feel overwhelming, but you won’t have to figure things out alone. Our structured training and nesting program is designed to help you build confidence from day one. With guidance from experienced trainers and senior team members, you’ll learn our systems, understand customer needs, and gain hands-on experience before fully stepping into the role.

Continuous Learning & Development

All the tools you need to thrive, right at your fingertips

Your growth doesn’t stop once you’re up and running. Through ongoing coaching, mentorship, and development programs, we help you continue building your skills throughout your career at Agoda. Whether you want to deepen your expertise, grow into leadership, or explore new areas, you’ll find opportunities and support to keep moving forward.

Career Growth Opportunities

Start here. Grow anywhere at Agoda

Many Agodans start their journeys as agents and grow into leadership or take on exciting new challenges across Agoda. Whether you want to build your career within Customer Support or branch out into other teams and functions, our internal mobility, development, and secondment programs empower you to explore different paths, learn from the best, and shape a meaningful career at Agoda.

Where will you join us?

Africa

Cairo 1 available jobs

Asia

Bali 0 available jobs

Bangkok 6 available jobs

Beijing 0 available jobs

Cebu 0 available jobs

Chiang Mai 0 available jobs

Colombo 0 available jobs

Dubai 0 available jobs

Foshan 0 available jobs

Guangzhou 0 available jobs

Gurugram 2 available jobs

Ho Chi Minh City 0 available jobs

Hong Kong 0 available jobs

Istanbul 0 available jobs

Jakarta 0 available jobs

Jeddah 0 available jobs

Kuala Lumpur 2 available jobs

Male 0 available jobs

Manila 0 available jobs

Mumbai 0 available jobs

Okinawa 0 available jobs

Osaka 0 available jobs

Penang 0 available jobs

Phuket 0 available jobs

Pune 0 available jobs

Seoul 1 available jobs

Shanghai 0 available jobs

Siem Reap 0 available jobs

Singapore 0 available jobs

Taipei 0 available jobs

Tokyo 0 available jobs

Vientiane 0 available jobs

Yokohama 1 available jobs

Australia

Sydney 0 available jobs

Europe

Barcelona 0 available jobs

Berlin 0 available jobs

Budapest 0 available jobs

London 0 available jobs

North America

Cancun 0 available jobs

Chicago 0 available jobs

Los Angeles 0 available jobs

New York City 0 available jobs

Orlando 0 available jobs

Toronto 0 available jobs

Bali

Bangkok

Barcelona

Beijing

Berlin

Budapest

Cairo

Cancun

Cebu

Chiang Mai

Chicago

Colombo

Dubai

Foshan

Guangzhou

Gurugram

Ho Chi Minh City

Hong Kong

Istanbul

Jakarta

Jeddah

Kuala Lumpur

London

Los Angeles

Male

Manila

Mumbai

New York City

Okinawa

Orlando

Osaka

Penang

Phuket

Pune

Seoul

Shanghai

Siem Reap

Singapore

Sydney

Taipei

Tokyo

Toronto

Vientiane

Yokohama

India

Make an impact with us in Pune and Gurugram!

Tanushree Vasudevan

Customer Experience Specialist

“As an extrovert, I’ve always thrived on connecting with others. That’s why I love my role at Agoda, where I strive to create a positive experience for everyone I interact with. I appreciate our vibrant culture, beautifully designed office space, and opportunities for personal growth and mentorship. Of course, I always look forward to our team gatherings and connecting with colleagues from around the world. Every day, I feel valued and empowered to make a difference.”

Hemant Waghmare

Customer Experience Specialist

“Patience, empathy, and adaptability—these three qualities guide everything I do as a Customer Experience Specialist, and I take pride in being part of a team that upholds the highest standards. Working at Agoda, every day brings an opportunity to pick up something new. My coworkers are incredibly supportive and happy to help answer questions or work together to solve problems. Being part of a workplace with a positive and engaging culture has made a world of difference.”

Jitendra Nagar

Regional Customer Services Manager

“Agoda is a truly exciting place to grow, where a people-first culture, diverse global talent, and strong collaboration empower teams to innovate, take ownership, and create meaningful impact every day.”

Savi Singh

Team Captain

“I’ve seen firsthand that Agoda’s core agenda is about more than simply providing accommodation. It’s about creating opportunities for travelers to see the world for less and enjoy their best moments. Through training and hands-on work, I’ve gained a deeper understanding of the cases we face. This has helped me improve my communication, customer handling, and problem-solving skills; they are better than ever. The knowledge and experience I have gained at Agoda will be a strong foundation for my future growth and success.”

Malaysia

Be part of our team in Kuala Lumpur!

Lizz Chong

Customer Experience Specialist

“Work-life balance is a priority at Agoda. I really appreciate the generous hybrid work flexibility, which helps me stay productive and happy. Whenever I face challenges, I can always talk openly with my manager and teammates and receive helpful advice. This supportive environment makes me feel valued and motivated every day. There are endless learning opportunities at Agoda, as the company offers various training programs. I love that I can keep improving myself while working in such a dynamic company.”

Abd Hakim Abdul Rahman

Team Manager

“Since joining Agoda, the most rewarding aspect of my career has been leading diverse, multicultural teams across Southeast Asia. Agoda’s culture encourages us to stay open and move fast, which has enabled my growth from a Customer Support Specialist to a Team Manager and now to driving operational excellence through data. It is a place where we take ownership of our development; if you are ready to own your journey, Agoda is where you turn that ambition into reality.”

Kelvin Limeanhon

Customer Experience Specialist

“I love the inclusive and open culture at Agoda. Senior leaders value all voices, and our team outings help us connect and build trust. Consistent coaching and peer feedback opportunities have helped me grow, and I love that our work involves negotiation, critical thinking, and quick problem-solving. The most fulfilling part is receiving positive feedback from customers, which reaffirms that my work truly makes a difference in their lives and adds meaning to what I do every day.”

Heng Han

Team Manager

“I’ve been with Agoda for more than 11 years. I started out as an agent and have grown my career since. Each role along the way taught me something new, and what makes this journey truly meaningful is the people. I’ve had the privilege of working with colleagues from diverse cultures and backgrounds, and those connections have grown into lasting friendships around the globe. My leaders are always willing to guide me, my peers bring out the best in me, and my team members inspire me with their energy and commitment. Agoda is a place where I continue to learn, grow, and be part of something bigger that connects people and cultures worldwide.”

Egypt

Help us shape travel in Cairo!

Ahmed Badr

Customer Experience Specialist

“Agoda has not only shaped my career but has also influenced the way I view ownership and responsibility. By living the Agoda values every day, I’ve learned how to take real ownership, make confident decisions, and continue improving myself. Working as an agent has had a remarkable impact on my personal growth, helping me become more self‑aware, proactive, and aligned with the kind of person I aim to be.”

Nour Diab

Customer Experience Specialist

“Stepping into Agoda’s Cairo office, I was immediately struck by the energy and diversity around me. Our workspace is modern and comfortable. The fast-paced, multicultural environment keeps me motivated and constantly learning. We serve travelers around the world, which has allowed me to use my language skills to make a bigger impact. The mentorship I received, both during the onboarding period and beyond, helped me grow quickly and feel confident in my role.”

Ahmed Medhat

Accommodation Services Team Manager

“I was excited to join Agoda because it combines my passion for customer service with my interest in technology and automation. The culture here is dynamic, inclusive, and supportive. People are open to new ideas and collaboration. Agoda supports my growth with comprehensive training and access to learning resources, and I feel empowered to take on new challenges.”

Tarneem Gouda

Accommodation Services Specialist

“I joined Agoda because I wanted more than just a job—I wanted a place to grow, feel valued, and be part of something bigger. From my first week, I was welcomed into a culture that values people over titles and collaboration over competition. Each day is a mix of solving challenges, connecting with colleagues worldwide, and ensuring our partners feel supported. If you’re looking for a place to grow and be surrounded by brilliant, supportive colleagues, this is it.”

Korea

Make an impact with us in Seoul!

Zhan Begaly

Quality Assurance Senior Specialist

“My role involves understanding the needs of Korean customers and delivering support to customers through phone, email and live chat, focusing on handling inquiries quickly and accurately. My love for learning new languages and cultures has been a real advantage in working within such a global environment.

One of my favorite things about Agoda is the Agoda Choice benefit that offers reimbursements for various personal and professional activities, such as travel, learning, wellness, and hobbies like cooking classes or skydiving. In addition, our hybrid work model helps me balance work and personal life and allows me to spend time abroad or with my family.”

Mijeong Park

Customer Support Team Manager

“Agoda provides an environment where any qualified member can take on new challenges and roles without barriers to growth. Since joining as an opening member of Agoda’s Seoul office in 2018, I have built a structured career path, progressing from a Mentor and Team Captain within CST to my current role as a Team Manager. This journey was made possible by Agoda’s unique corporate culture, which prioritizes individual merit and potential over background or formal credentials.”

Rosie Lee

Accommodation Support Content Operations Senior Specialist

“After starting as a Customer and Accommodation Support Agent, I moved through the Accommodation Support Senior Team to my current role as an ACO Senior Specialist. Collaborating with colleagues from diverse backgrounds across various teams has not only broadened my global perspective but also accelerated my professional growth. Above all, Agoda’s culture of open communication and constructive feedback has been the foundation that allows me to fully utilize my skills and proactively suggest new ideas.”

Japan

Help us shape travel in Tokyo and Yokohama!

Yuga Takatori

Customer Experience Specialist

“As a proud father, work-life balance is important to me, and Agoda truly respects that. We have a hybrid work approach, which means I can mostly work from home for up to 7 weeks, followed by one week being in the office for team connection and engagement. What stands out the most about Agoda is our supportive culture: Everyone is willing to help, and managers care about both performance and personal growth. I’ve learned to balance speed and accuracy, and I’m constantly improving my communication skills.”

Mariko Nakano

Accommodation Services Specialist

“What attracted me to Agoda was the international environment and the chance to collaborate with colleagues from diverse backgrounds. The open communication style and supportive managers make it easy to share ideas and grow. I also love the sense of community in the office: the casual chats in the pantry, team dinners, and events help build real connections and strong teamwork.”

Yuko Kuwabara

Regional Customer Services Manager

“Agoda aims to bridge the world through travel. We believe that traveling provides people with invaluable opportunities to enjoy, learn about, and experience the wonders of the world. Within this vision, Customer Support plays a direct role in shaping the customer’s journey. By listening to our customers’ voices and turning their feedback into actionable improvements, we can truly enhance the user experience.”

Come along for a Day in the Life!

Play

Explore Agoda’s Customer Support Associate Roles

Regulatory Risk Manager

Bangkok, Thailand

Hybrid

Hybrid

Customer Experience

Customer Support Associates

Customer Support Associates

Find your team

Accommodation Support

Customer Support

Why you’ll love it here

Work-Life Balance

Supporting you every step of the way

Inclusive & Open Culture

Every voice matters – and yours will, too

Hybrid Work

Work that’s actually flexible:1 week in-office every 2 months

Work that’s actually flexible: 1 week in-office every 2 months

Work from Home Allowance

A better home setup, on us

Team Events & Community

Be a part of something bigger

Structured Training & Support

A strong foundation for your career success

Continuous Learning & Development

All the tools you need to thrive, right at your fingertips

Career Growth Opportunities

Start here. Grow anywhere at Agoda

Where will you join us?

Africa

Asia

Australia

Europe

North America

India

Tanushree Vasudevan

Customer Experience Specialist

Hemant Waghmare

Customer Experience Specialist

Jitendra Nagar

Regional Customer Services Manager

Savi Singh

Team Captain

Malaysia

Lizz Chong

Customer Experience Specialist

Abd Hakim Abdul Rahman

Team Manager

Kelvin Limeanhon

Customer Experience Specialist

Heng Han

Team Manager

Egypt

Ahmed Badr

Customer Experience Specialist

Nour Diab

Customer Experience Specialist

Ahmed Medhat

Accommodation Services Team Manager

Tarneem Gouda

Accommodation Services Specialist

Korea

Zhan Begaly

Quality Assurance Senior Specialist

Mijeong Park

Customer Support Team Manager

Rosie Lee

Accommodation Support Content Operations Senior Specialist

Japan

Yuga Takatori

Customer Experience Specialist

Mariko Nakano

Accommodation Services Specialist

Yuko Kuwabara

Regional Customer Services Manager

Come along for a Day in the Life!

Explore Agoda’s Customer Support Associate Roles

Explore Agoda’s Customer Support Associate Roles

Regulatory Risk Manager

Support Associate – Mandarin & Cantonese (Kuala Lumpur)

Customer Experience Specialist – Thai (Bangkok)

Social Media Team Manager – Bangkok / Kuala Lumpur

Associate Project Manager-Strategic Projects, Flights Team, Customer Experience Group

Workforce Management – Senior Associate Manager – Capacity (Kuala Lumpur, Gurgaon, Pune Based)

Customer Experience Specialist – Bilingual (Fluent in Portuguese & English) | Cairo, Egypt

Work that’s actually flexible:
1 week in-office every 2 months

Senior Regional Manager, Customer/ Partner Operations (Based in Yokohama) 