Top 7 Reasons to Join Agoda Gurugram’s Customer Support Team

Travel is an adventure, but sometimes it comes with unforeseen circumstances. That’s where our Customer Experience Group steps in. Our multi-lingual customer support teams are the unsung heroes, resolving traveler queries with empathy and efficiency, ensuring that every journey is as smooth as possible. Whether it’s a last-minute booking hiccup or a flight delay, our team is here to provide peace of mind to customers and partners around the globe. As Agoda continues to grow, we’re thrilled to expand our Customer Support team in Gurugram, India. This is your chance to join a global leader in travel and technology, make a real impact, and grow your career in a dynamic, purpose-driven environment. Wondering why Agoda Gurugram is the perfect place for you? Here are the Top 7 Reasons to Join Agoda Gurugram’s Customer Support Team: 

#1. Work for Ayushmann Khurrana’s Favorite Travel Platform! 

Imagine being part of a company that’s revolutionizing travel. Agoda is proud to be the No.1* most downloaded online travel app in Asia and the No.3** globally, with over 35 million monthly active app users. By joining us, you’ll contribute to a platform that connects millions of travelers worldwide, making their journeys seamless and memorable.   

And here’s a fun fact: Agoda is also Ayushmann Khurrana’s favorite travel app! Don’t just take our word for it—check out his video message to see why he loves Agoda as much as we do. 

*Source: App Annie, excluding China
**Source: App Annie 

#2. Be Part of India’s Fastest-Growing Travel Market 

India is one of Agoda’s fastest-growing markets, and we’re just getting started! From launching our engineering hub to expanding our Customer Experience Group, we’re investing heavily in India to support the rapid growth of travel in the region.   

Want to know more? Read what our CEO, Omri Morgenshtern, had to say about India’s growth potential in his interview with the Economic Times: India’s a fast-growing market for Agoda, will not slow down: CEO Omri Morgenshtern – The Economic Times. 

#3. Make a Difference with a Purpose-Driven Organization  

At Agoda, we’re not just about travel; we’re about bridging the world through travel. Our mission is to make exploring the world easy, accessible, and rewarding for everyone. With over 4.7 million hotels and holiday properties, 130,000+ flight routes, and 300,000+ activities, we’re helping millions of travelers see the world for less.   

By joining our Customer Experience team, you’ll play a vital role in making travel dreams come true. Every interaction you have with a customer is an opportunity to make a difference and create lasting memories. 

#4. Thrive in a Diverse and Collaborative Work Environment 

Agoda’s Customer Experience teams are spread across the globe, from Malaysia to Hungary, Thailand to India, and beyond. At Agoda Gurugram, you’ll collaborate with colleagues from diverse backgrounds, gaining insights and experiences that will enrich your professional journey.   

Agoda’s leadership team regularly schedules Site Visits and Ask Me Anything sessions, giving you the chance to connect in person with global teams, share expertise, and grow both professionally and personally. Our commitment to innovation and experimentation, such as AI chatbots and cutting-edge tech, ensures that you are equipped with the latest productivity tools to make your work easier and more efficient, ultimately enhancing our customer experience.

Agoda Gurugram’s state-of-the-art office is designed to inspire collaboration and innovation. With rooms equipped for seamless teamwork, cozy leisure areas to recharge, and a vibrant atmosphere that sparks creativity, our workspace has everything you need to perform at your best.

#5. Work Hard, Play Harder at Agoda Gurugram 

At Agoda, we believe in balancing hard work with plenty of fun. Our vibrant workplace fosters collaboration and creativity, and we know how to celebrate our successes. From AgodaFest India, our annual company celebration, to regular team-building activities and social events, there’s always something exciting happening.  

#6. Enjoy Full-Time Stability and Competitive Rewards 

At Agoda Gurugram, we believe in taking care of our people. We offer full-time positions, and our Total Rewards Philosophy goes beyond just a paycheck. Here’s a glimpse of what you can expect: Comprehensive medical insurance for you, your spouse, and children, life and accident insurance coverage for employees, exclusive discounts on Agoda bookings, as well as Agoda Choice, our customizable benefits program. Learn more about Agoda Choice here.

We’re committed to enhancing your overall well-being, so you can focus on what you do best—delivering exceptional customer experiences. 

#7. Unlock Continuous Learning and Development 

Learning never stops at Agoda. When you join our Customer Experience Group, you’ll undergo a comprehensive onboarding program, including hands-on practice and mentorship during our “nesting” period. Whether you’re an Agent or a Specialist, you’ll have a dedicated Team Manager to support your growth as well.  

That’s not all. We offer access to platforms like LinkedIn Learning, Udemy, Odilo, and O’Reilly, as well as in-house training programs. At Agoda, your career is a journey, and we’re here to help you every step of the way. Learn more about our global learning and development programs here. 

Step Into the Future of Tech and Travel at Agoda Gurugram

If you’re looking for a career that combines purpose, growth, and excitement, Agoda Gurugram’s Customer Experience Group is the place for you. Join us in bridging the world through travel and take the next step in your career journey.   

Agoda Gurugram is hiring! Apply now and join a team that’s making travel better for millions of people around the world.