Product Design Lead – Consumer Facing(Bangkok – Based, Relocation Provided)

Bangkok, Thailand

This role is BANGKOK-BASED, RELOCATION PROVIDED.

Getting to know our Agoda Design Team

Embark on a journey with the Agoda Design Team, a vibrant community of product designers crafting innovative solutions from the heart of Bangkok, Thailand, and Gurugram, India. As a pivotal force in our product-driven company, we collaborate closely with product managers and engineers to unravel customer challenges, shaping workflows, interactions, and visual interfaces. Whether you’re honing your craft, expanding your skillset, or stepping into a leadership role, now is the time to join a team that’s both scrappy and hands-on yet influential enough to drive change and shape product strategy. Be a part of Agoda’s Design team and contribute to unlocking the world for our global community of travelers.

About our Consumer Facing Team

Our Consumer Facing Design Team is at the forefront of creating exceptional travel experiences across Hotel Accommodations, Homes, Reviews, Content & Localization. We’re on a mission to craft a cutting-edge booking platform prioritizing choice, value, user-friendliness, and personalization for our customers booking across our platform.

The Product Design Lead, Consumer Facing at Agoda is responsible for:

As the Design Lead for our Consumer-Facing Products, you’ll play a pivotal role in shaping and executing the vision for accommodation funnels that directly engage our customers. Through your design leadership and strategic insights, you’ll collaborate closely with product stakeholders to deliver seamless experiences. Your primary responsibility will be to guide and inspire a team of designers, fostering an environment where innovative solutions thrive. Together, we’ll streamline the booking process on Agoda, ensuring users can easily find and book their accommodations.

In this role, you’ll strike a delicate balance between user-centric design and business objectives. You’ll empower your team to advocate for the user while aligning their efforts with our overarching business goals and KPIs. Your influence will extend beyond the design realm as you champion the user and business needs, driving forward industry-leading UX solutions for our accommodation products at Agoda.

Join us in creating experiences that redefine the standard for consumer engagement and satisfaction in the travel industry.

Day to day, it looks like: 

• Manage scope of work for your team, and you determine how to divide work amongst designers.

• Leading design strategy for complex initiatives and growing design leaders 

• Driving design vs business objectives and measurement alignment on core product initiatives that design team or product team drives

• You ensure successful execution by your team. You surface and address questions, bottlenecks, dependencies, and conflicts as they arise, working with stakeholders when needed. You ensure high quality design decisions are made.

• You maintain and apply a process for effective design. 

• You take steps to build a healthy, high performing, capability-complete team. You hire designers to fill open headcount. You foster a positive culture on your team.

• You coach and mentor your direct reports to make sure they hone their competencies and grow in their careers.

• Leading projects and groups to define and sell a coherent medium to long term vision, with milestones and short term actions to get there. Is building the design organization as a focus for wider company vision and strategy.

• You represent your team upwards to your manager: you ensure the team’s priorities are well understood, you advocate for them, and you flag any underperformers, stakeholder misalignments, or other challenges they face.

• Partnering with a design leadership team to help shape management practices, and mentoring other design leaders to put those in practice

Product Design Lead at Agoda means you have a track record of:

• Leading design strategy for complex initiatives and growing design leaders 

• Leading through ambiguity, making use of your soft skills to persuade and build alignment with senior leaders around a vision and approach

• Using holistic thinking to identify customer experience opportunities that create impact across the organization

• Partnering with a design leadership team to help shape management practices, and mentoring other design leaders to put those in practice

• Incorporating advancements in the field of product design to guide the skills and practices of our team

• Developing a deep understanding of current native technologies and design patterns, and can guide your design team to use these in practice

Qualities we value in design leaders:

• Effective articulation of ideas and design solutions

• Expressing feedback with kindness and candor

• Tolerance for ambiguity and healthy curiosity

• Translation of quantitative & qualitative insights into design decisions

• Contribution to our culture: motivation, optimism, quality, integrity

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