Associate WFM Manager – Forecasting (Bangkok Based, relocation provided)

Behavior

Definition

Continuous improvement

Regularly identifies improvement opportunities, quantifies them, and follows through to measurable/demonstrable outcomes. Embraces both successes and failures to learn and maximize the benefit.
Embraces and drives change, is open and supportive of improvement opportunities identified by others.

Deliver better together

Collaborates and engages with colleagues and broader Agoda teams to share ideas and learning and work together toward shared ambitions.
Is respectful to colleagues, open to different perspectives /viewpoints, and positively contributes to discussions.

Enable others` success

Is committed to building and nurturing a culture of frequent feedback, coaching and career development. 
Provides clarity on accountabilities and goals and progress.
Regularly takes the opportunity to connect and align teams and team members to the Agoda/CEG strategy, making these relevant and digestible

Analytical Ability & Problem Solving

Can visualize, articulate, conceptualize, or solve both complex and uncomplicated problems using the data available.

Decision making ability

Set a course of action purposely chosen from different alternatives to achieve company objectives.

Effective communication (Verbal and written)

Delivers, receives, and interprets ideas and information, presents information appropriately to a diverse range of audiences, and influences partner decisions Excel/Power Point Skills

Flexibility and Agility

Can adjust behavior to new information and changing circumstances. Be open to new ways of doing things and always experiment with new methods. Works effectively in a dynamic environment.

KPI management

Create and execute a KPI plan designed to help achieve and evaluate the success in reaching the company goals.

Listening and influencing

Practices attentive and active listening. Can influence strategies that persuade key stakeholders to take action that will promote shared interests and business goals.

Process Improvement

Organize, evaluate, plan, and implement improvements in our internal and external processes and practices. Actively work on creating better processes once changes take place.

Reporting

 Be able to confidently give a written account of business metrics, projects and team performance based on data, observations, or investigations.

Result driven

Driving high standards to accomplish challenging goals. Works hard to achieve them.

Time / workload management & prioritization

Creating a work environment where tasks and responsibilities are accomplished successfully within the time available.

Coaching

Support and develop team members to achieve a specific personal and professional goal by guiding and training.

Develop and Manage team

Govern and coordinate the team to perform in their job. Learn the skills, potential and ambitions of the team members and define long term success.

Operational Planning & Coordination

Create and execute a detailed plan with the aim to provide a clear vision on how the team, department will contribute to the achievement of the company’s strategic goals

People training

Identify training needs, create, and develop trainings to help team member’s specific knowledge or skill to improve performance in their current roles.

Presentation

Clearly conveys information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

Team level KPI management

Create and execute a team KPI plan designed to help achieve and evaluate the success in reaching the company goals.