Customer Experience

Customer Experience

Agoda’s Customer Experience team provides our customers and partners with more than just a simple service: it’s a full-spectrum experience. Providing real-time help in 38 languages around the clock, we understand that a quick phone call and a few taps on a keyboard might make all the difference in the world to Agoda customers in the middle of travel far from home. We aim for satisfactory resolutions that support our stakeholders in the most efficient way.

Why Customer Experience at Agoda?

We always tackle new challenges​

In the fast-moving tech world, new innovations are born every day. We constantly identify gaps in our processes and implement new initiatives to continuously improve the efficiency and the quality of our support, challenging ourselves to provide excellent service to all.

We are data-driven and experimental

No great things come easy. The back-end of our top-notch support is incredibly complex. That’s why we rely on data and experiments to lead us to new and exciting paths, all while making sure that our customers enjoy the simplest and most seamless experience possible.

We continuously learn and grow together

Ownership is key to success in our strong entrepreneurial culture. The Customer Experience team comprises multiple sub-teams that give us space and flexibility to really own our projects, take failures as lessons and work to achieve greater goals.

Our Culture

Meet the People

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