MENU

Agoda is one of the world’s largest and fastest-growing online travel booking platforms for accommodation, flights, and more.

We are looking for English-speaking Customer Experience Specialists for our Flights team to be based in our Kuala Lumpur, Malaysia office. This is a fantastic opportunity to develop your customer service skills while working for a fast-paced company that invests in its employees.

Qualifications

  • Excellent command of written and spoken English
  • 1-year experience in handling flight partners and customers
  • Extensive knowledge on Global Distribution Systems (GDS)
  • Willingness to work in shift rotations and on public holidays and weekends
  • Good customer service and communication skills
Apply Now

Why Work at Agoda?

Modern Office

Our Kuala Lumpur office at Menara Southpoint is just steps away from the KMT train's Mid Valley station and is conveniently connected to the Mid Valley Mega Mall. The office is also packed with great facilities from a gym corner to a nap room.

Visit Our Office

Comprehensive Perks

Agoda believes that people are our biggest assets. We provide a range of benefits and perks for full-time employees - from health coverage and paid leave days to travel discounts and flexible health and wellness credits.

Exceptional Diversity

At Agoda, we have over 4,000 employees from 90 nationalities - we thrive on collaborating through diverse perspectives and mutual learning. No matter who you are, your ideas and opinions are encouraged and valued.

Learn More

Meet the Team

Agoda’s Customer Experience team provides our customers and partners with  real-time help in 38 languages around the clock. We understand that a quick phone call and a few taps on a keyboard might make all the difference in the world to Agoda customers in the middle of travel far from home. We aim for satisfactory resolutions that support our stakeholders in the most efficient way.

View all Customer Experience jobs

We use cookies and similar related technologies (both from Agoda and other trusted partners) to allow us to track our traffic and provide personalized content and ads, so that we may understand how you interact with our Site and other Sites, improve your experience on our Site and deliver career opportunities tailored to your interests. By clicking “I agree”, you consent to the use of analytics and tracking cookies as described in our Cookies Policy.

Analytics Cookies
Lifetime
Marketing Cookies
Lifetime
Decline
I Agree

Want to hear about future opportunities?

Join our Talent Community to receive the latest updates about job openings, how we hire and #LifeAtAgoda!

By submitting this form, you understand and agree to our privacy statement and that we may collaborate and share your data with third-party providers to improve the recruitment experience. You may ask to remove your data at any time.

Intern name

Intern position

Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Donec odio. Quisque volutpat mattis eros. Nullam malesuada erat ut turpis. Suspendisse urna nibh viverra non semper suscipit posuere a pede.

Donec nec justo eget felis facilisis fermentum. Aliquam porttitor mauris sit amet orci. Aenean dignissim pellentesque felis.

Morbi in sem quis dui placerat ornare. Pellentesque odio nisi euismod in pharetra a ultricies in diam. Sed arcu. Cras consequat.
Praesent dapibus neque id cursus faucibus tortor neque egestas auguae eu vulputate magna eros eu erat. Aliquam erat volutpat. Nam dui mi tincidunt quis accumsan porttitor facilisis luctus metus.

Phasellus ultrices nulla quis nibh. Quisque a lectus. Donec consectetuer ligula vulputate sem tristique cursus. Nam nulla quam gravida non commodo a sodales sit amet nisi.