Are you ready to launch your career with a global leader in travel technology, work alongside inspiring colleagues, and help shape a brand-new office?
This year, we proudly opened our new Agoda Cairo office, a purpose-built space designed to support travelers and partners across the Middle East, Europe, and beyond. As the company grows worldwide, Agoda’s Customer Service & Support team in Cairo is driving our success in the region, providing exceptional service and innovative solutions every day. As part of Booking Holdings, we collaborate with companies across the group to make a truly global impact.
Wondering what it’s like to work in our Cairo office? Meet five team members and discover what makes being part of this team so rewarding!
Being part of a global community
Amr
Customer Service Team Manager
“For me, joining Agoda was about being part of something from the very beginning. As a Customer Service Team Manager, my focus is on helping my team succeed—auditing cases, coaching my team, and leading meetings. I first discovered Agoda while living in Southeast Asia and was impressed by the customer experience. When I heard Agoda was opening in Cairo, I jumped at the chance to join.
Transitioning from a BPO to an in-house setup has been a positive change. The environment here is supportive, and being part of the first wave in a brand-new office is something special. I love being part of a global community and seeing the office grow. Change happens fast at Agoda, so my advice is to keep an open mind, embrace new things, and always do things the right way. You’ll always find help—locally and internationally.”
Mentorship and teamwork
Nour
Customer Experience Specialist
“Stepping into Agoda’s Cairo office, I was immediately struck by the energy and diversity around me. As a Customer Service Specialist for the Russian market, my days are filled with assisting guests and partners, resolving inquiries, and collaborating with my teammates to deliver top-notch support. The fast-paced, multicultural environment keeps me motivated and constantly learning.
What stands out most for me is the truly international atmosphere and the supportive spirit in the office. Our workspace is modern and comfortable, and I feel fortunate to have a Team Manager whose guidance has made a real difference. My colleagues are fantastic—we support each other and create a genuine sense of community.
We serve travelers around the world, and I also volunteer to help Arabic-speaking customers, which has been especially rewarding. This has allowed me to use my language skills to make a bigger impact. The mentorship I received, both during the onboarding period and beyond, helped me grow quickly and feel confident in my role. If you’re joining us, be proactive, ask questions, and enjoy the journey. Agoda is a place where you can develop both personally and professionally.”
Diversity, openness, and genuine connections
Ahmed
Accommodation Services Team Manager
“My journey at Agoda began with a passion for customer service and a curiosity about technology and automation. As an Accommodation Services Team Manager, my role involves working with colleagues from around the world, supporting our partners and customers, and coaching my team to deliver great service. I was excited to join Agoda because it combines my passion for customer service with my interest in technology and automation.
The culture here is dynamic, inclusive, and supportive. People are open to new ideas and collaboration. I love the international vibe and the sense of community in our modern office. One proud moment was when our entire wave passed probation together, overcoming challenges as a team. Agoda supports my growth with comprehensive training and access to learning resources, and I feel empowered to take on new challenges. My advice: embrace the diversity, ask questions, and enjoy the journey—everyone’s input is valued here.”
Continuous learning and career growth
Karim
Accommodation Services Specialist
“I joined Agoda’s Customer Service & Support Team in April as part of the first group of employees for our new office in Cairo. I support property partners in the Italian market, drawing on my past experience from Booking.com (also a company under the same Booking Holdings group) and my ongoing MBA studies. My days are spent assisting partners, resolving queries, and collaborating with my team to ensure smooth operations.
What inspired me to join Agoda was the positive atmosphere, supportive colleagues, and clear opportunities for career progression. The training was engaging and helped me connect with my team from day one. I’ve learned a lot about supporting properties in the Italian market and appreciate the excellent training and resources Agoda provides. My advice: be open to new experiences, participate in activities, and take advantage of every learning opportunity. The international culture here makes every day enjoyable.”
Collaboration over competition
Tarneem
Accommodation Services Specialist
“Joining Agoda’s Cairo office was a turning point in my career. Each day is a mix of solving challenges, connecting with colleagues worldwide, and ensuring our partners feel supported. I joined Agoda because I wanted more than just a job—I wanted a place to grow, feel valued, and be part of something bigger.
From my first week, I was welcomed into a culture that values people over titles and collaboration over competition. The environment is transparent, supportive, and fast-paced, pushing me to keep learning and improving. What I enjoy most is the balance between professionalism and genuine support. Agoda has helped me rebuild my confidence and expand my skills. My advice: come in with an open mind, challenge yourself, and enjoy the experience. If you’re looking for a place to grow and be surrounded by brilliant, supportive colleagues, this is it.”
Learn more about Life at Agoda
Get to know Agoda’s Customer Experience Group
Ask an Agodan: How do I get a Customer Experience job at Agoda?
Empowering Employees: Learning and Development at Agoda
Our Values, Explained by Agodans
Career Growth at Agoda: 3 Lessons in Embracing Change and taking Ownership
Agoda’s Leaders on Embracing Change
Ready to start the next chapter of your career? We’re hiring! Join Agoda’s Customer Service & Support Team in Cairo – explore available roles today.
