Director, Culture & Engagement (Bangkok-based, Relocation Provided)

Bangkok, Thailand

About Agoda 

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Get to Know our Team: 

The People Team is a purveyor of opportunity, searching the globe for the most talented individuals and offering them an open, collaborative workplace. By prioritizing skill and potential, we have cultivated a powerful assembly of professionals through our drive for equal opportunity and diversity. We make the move to Agoda a breeze with assisted onboarding programs, and we continue to support and enrich our thousands of Agoda employees through individual growth with outstanding learning programs and various means of assistance. Our development of incredible benefits has ensured everyone can stay strong, healthy, and happy during their time at Agoda. Leading ambitious changes and making a positive impact in the lives of our employees, the People Team is a crucial and rewarding part of the Agoda family. 

The Opportunity:

As Director of Culture & Engagement on the People Development & Performance team, you will be partnering directly with the Chief Human Resources Officer, the VP of People Development & Performance, and C-level leaders to drive programs and initiatives aimed at strengthening company culture and driving employee engagement at scale. Design and implementation of programs will require close partnership across the People Team and project teams in each department. You will have the opportunity to help shape Agoda’s culture and employee engagement strategies globally to support achieving our vision and multi-year strategy.

In this Role, you’ll get to: 

• Closely partner with senior departmental leaders and senior business partners to understand their business strategy and current organizational context to understand and address opportunities to develop culture & engagement on their teams
• Deploy sentiment collection and analysis tools across the company, and drive organizational rituals and managerial behaviors to deeply understand and activate employee engagement
• Deeply analyze and understand sentiment data to develop strong insights and proactive, actionable recommendations with plans to take them into fast implementation
• Implement people programs supporting departmental strategies and aligned with overall Agoda approach, coordinating across People Team functions and deeply partnering with the business to make the programs impactful and successful
• Lead and develop a team (both directly and on project basis) to deliver platforms and programs on an all-Agoda and priority departmental program basis
• Ably represent People Team in Agoda leadership forums, and represents Agoda in interactions with related brand companies in people-related topics aimed at sharing and learning best practices, harmonizing policies where appropriate such as inter-brand transfer
• Mentor and develop other professionals in a maturing People function
• Use data to bring insights to stakeholders, inform strategy, track and measure impact of programs tied to business impact such as exit insights and retention strategy, engagement data, patterns of performance management, and more

For more information on how we work within the organization, see this article: http://www.mckinsey.com/business-functions/organization/our-insights/toward-a-new-hrphilosophy .

What you’ll Need to Succeed:

• 12+ years of experience in internal HR partnering, talent management and organizational consulting experience in large organization preferably in the tech industry, or strategic or management consulting experience
• Acute business acumen and understanding of how organizational structures and dynamics relate to execution
• Experience with sentiment analysis tools and principles of employee engagement
• Practical experience combined with knowledge of best practices in core employment support and services for employees and managers
• Deep understanding of the systems and associated data across the employee lifecycle and attendant business processes across full employee lifecycle
• Excellent executive presence and the ability to clearly articulate messages to a variety of audiences
• Ability to bring business perspectives and facilitate outcomes is more important than experience in HR roles
• Excellent judgment, self-motivated, curious and trustworthy
• Outstanding ability to lead a team with strong ability to prioritize and guide robust, detailed execution
• Strong analytical and problem-solving capability backed with excellent data sense
• High level of discretion, confidentiality, and ethics
• Ability to work well with people in a highly multi-cultural environment
• Ability to cope well with ambiguity and change in a dynamic environment while bringing structure that supports execution
• Humility, sense of humor, flexibility, good interpersonal skills and the ability to lead difficult conversations are a must
• Undergraduate degree from a top university expected, advanced degrees welcome

It’s Great if You Have

• Background in Industrial/Organizational Psychology
• Familiarity with organizational and instructional design
• Experience working with, or in support of diverse communities.
• Demonstrated change management experience in areas other than HR