MENU

Customer Service & Support

Travel can be unpredictable, but at Agoda, our Customer Service and Support Team ensures every journey feels effortless. We thrive on solving challenges, supporting travelers, and empowering hotel partners to deliver exceptional experiences. 

Here, you’ll collaborate across diverse roles—specialists handling inquiries, analysts refining processes, and project managers driving improvements—all united by a shared mission: making travel seamless for millions of people around the world.

Operating 24/7 across time zones, our team delivers exceptional service and timely solutions whenever they’re needed. With hubs in Malaysia, Thailand, South Korea, China, Japan, Egypt, India, and Indonesia, we drive innovation from multiple corners of the globe.

If you’re passionate about problem-solving, growth, and being part of a team that touches lives globally, join us!

View featured jobs
Customer Service & Support

Why join Customer Service & Support at Agoda?

hybrid-work.jpg

Find your balance

Exceptional work starts with happy, balanced teams. At Agoda, we provide our support teams with the flexibility to thrive personally and professionally. While we operate 24/7, our hybrid model means shift-based agents work from the office for one week every two months. 

We value everything data

Innovate and evolve

Our culture of innovation drives Agoda’s world-class support. We share one goal: making every interaction simple and seamless. By testing, learning, and iterating with real-time data, we continually raise the bar for exceptional service. It’s a shared mission where every team member’s contribution is vital to building a smarter, more effortless travel experience for all.

_DSC4772

Grow without limits

Take ownership of your success. In our entrepreneurial culture, you’re trusted to lead, learn from outcomes, and drive meaningful results. Agoda champions a growth mindset, providing the tools and opportunities to continually develop your skills. We move fast, challenge ourselves, and achieve more together than we ever could alone.

Meet our Agodans

Gauri Vicknasaran

Senior Director, Talent Development and Resource Planning

“Since joining Agoda in 2013, the most rewarding aspect of my career has been getting to explore diverse roles, experiment with new initiatives, and build teams from the ground up. This is all possible because Agoda’s culture encourages us to stay open to new ideas and move fast to make them a reality.”

Gregory Mills

Senior Specialist, Quality Assurance

“As a Senior Quality Assurance Analyst, my team is dedicated to driving excellence and continuous improvement by uncovering root causes and addressing compliance or operational gaps. I work closely with diverse stakeholders to ensure our frontline agents deliver high standards of engagement, which has led to faster case handling and better procedures like Best Price Guarantee. Agoda’s global, diverse environment means I’m always learning from colleagues and sharing experiences—both professionally and personally.”

Claire Kim

Customer Service Team Manager

“One of my favorite things about Agoda is the flexible hybrid work model. This level of flexibility allows us to balance personal and team needs while ensuring we deliver excellent service to customers worldwide. Agoda’s unique culture keeps us motivated and passionate about our work, always ensuring that our achievements are recognized and our work-life balance is respected.

If you’re looking for a place where you’re empowered to grow, your potential is valued, and you can express yourself freely, Agoda is the perfect fit. It’s a company where talented, driven people thrive, and where every contribution is seen and appreciated.”

Joannako Li

Lead, Change and Communications

“As part of the Change and Communications Team, I enable the smooth adoption of new processes, technologies, and communication channels across our global operations. My role is dynamic and varied—from collaborating with key stakeholders to designing and implementing new workflows.

What truly sets Agoda apart is its diversity. My team alone speaks over ten languages, and getting to learn from such a wide range of perspectives accelerates my growth every single day.”

Discover Life at Agoda

View more

We use cookies and similar related technologies (both from Agoda and other trusted partners) to allow us to track our traffic and provide personalized content and ads, so that we may understand how you interact with our Site and other Sites, improve your experience on our Site and deliver career opportunities tailored to your interests. By clicking “I agree”, you consent to the use of analytics and tracking cookies as described in our Cookies Policy.

Analytics Cookies
Lifetime
Marketing Cookies
Lifetime
Decline
I Agree

Want to hear about future opportunities?

Join our Talent Community to receive the latest updates about job openings, how we hire and #LifeAtAgoda!

By submitting this form, you understand and agree to our privacy statement and that we may collaborate and share your data with third-party providers to improve the recruitment experience. You may ask to remove your data at any time.

Intern name

Intern position

Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Donec odio. Quisque volutpat mattis eros. Nullam malesuada erat ut turpis. Suspendisse urna nibh viverra non semper suscipit posuere a pede.

Donec nec justo eget felis facilisis fermentum. Aliquam porttitor mauris sit amet orci. Aenean dignissim pellentesque felis.

Morbi in sem quis dui placerat ornare. Pellentesque odio nisi euismod in pharetra a ultricies in diam. Sed arcu. Cras consequat.
Praesent dapibus neque id cursus faucibus tortor neque egestas auguae eu vulputate magna eros eu erat. Aliquam erat volutpat. Nam dui mi tincidunt quis accumsan porttitor facilisis luctus metus.

Phasellus ultrices nulla quis nibh. Quisque a lectus. Donec consectetuer ligula vulputate sem tristique cursus. Nam nulla quam gravida non commodo a sodales sit amet nisi.