Associate Talent Acquisition Partner / Talent Acquisition Partner (mass recruitment focused), Customer Experience Group (based in Bangkok, Thailand)

Bangkok, Thailand

Get to Know the Team

The Customer Experience Group (CEG) is Agoda’s largest business unit, with 4,000+ employees across 9 countries, delivering multilingual and multichannel customer support to travelers and partners. It’s a dynamic, high-growth environment where we continually innovate to meet the demands of a rapidly evolving global travel landscape.

Within CEG, our Talent Acquisition (TA) team is the engine that powers growth—connecting top-tier talent with game-changing opportunities. We are a high-performing, collaborative, and globally-minded group that prioritizes speed, quality, and candidate experience in every hire.

The Opportunity

You’ll play a strategic and hands-on role in ensuring our Customer Experience Group remains fully staffed with exceptional talent, and contribute to Agoda’s success by developing and implementing staffing strategies to identify high-quality, diverse candidates. You’ll drive hiring performance, elevate operational excellence, and shape recruitment strategy through data, experimentation, and collaboration.

We’re looking for someone with strong stakeholder management, a sharp eye for talent, and a bias for action—someone who thrives in a high-growth, fast-paced environment and is energized by the challenge of building and scaling world-class teams.

What You’ll Do

• Own the hiring strategy and execution to ensure 100% staffing targets for high-volume positions in the Customer Experience Group (e.g., Customer Experience Specialists).
• Deliver a full range of recruitment services, providing a positive and professional experience to both candidates and hiring managers.
• Analyze recruitment data and translate insights into actionable improvements across sourcing, assessments, and conversion – an excellent storyteller who can inform on market insights to help shape and drive recruitment strategy
• Mentor and coach junior TAs; build capability and consistency across the extended global TA team.
• Produce results in an ambiguous and unstructured environment – we don’t always have all the information and need to make decisions at speed

What You’ll Bring

• 3- 5+ years of end-to-end recruiting experience in fast-paced, global, or high-growth environments
• Fluency in English and Thai is required as this role is expected to communicate with local government authorities and candidates who will handle Thai-speaking customers
• Demonstrable track record of handling multiple vacancies across a variety of locations and disciplines
• Strong organizational skills, time management, attention to detail, and ability to prioritize, manage shifting demands, and demonstrate flexibility
• Proven ability to influence and collaborate with cross-functional stakeholders
• Excellent communicator with the ability to cope within a fast-paced and changing environment
• Strong data fluency—comfortable using metrics to diagnose issues and drive change
• Results-oriented – demonstrates initiative, a strong commitment to achieving meaningful results
• Passion for innovation, continuous improvement, and high standards
• Experience recruiting for customer service and business development positions is preferred
• Experience and familiarity with internal mobility programs and running internal hiring processes are an advantage
• This role is based in Bangkok only. No relocation support will be provided.