About Agoda
Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.
Our Purpose – Bridging the World Through Travel
We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.
We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.
Get to Know our Team:
Join the dynamic and cutting-edge Global Service Delivery (GSD) team at Agoda, where innovation meets connectivity! As the driving force behind Agoda’s global office infrastructure and staff connectivity, we empower employees across 10 different countries, ensuring seamless operations. Whether you’re in the office, working remotely, or jet-setting, our team delivers top-notch hardware, software, and access to resources, fostering an environment where everyone can achieve their goals. Harnessing state-of-the-art cloud management technologies alongside the best on-site services, we manage the latest hardware running on Windows, macOS, and Linux. Elevate your career with us and be part of a team that thrives on pushing the boundaries of what’s possible!
The Opportunity:
We are looking for candidates with a passion for technology and experience in Identity and Access Management (IAM) to join our team in Bangkok. This role offers excellent growth opportunities in a multicultural environment.
In this Role, you’ll get to:
– Design, implement, and manage user access controls and permissions.
– Oversee the creation, modification, and deletion of user accounts.
– Automate identity provisioning and de-provisioning processes.
– Maintain role-based access control (RBAC) and attribute-based access control (ABAC) models.
– Provide support and troubleshooting for requests received via ServiceDesk, ensuring all requests are completed within the agreed SLA.
– Support business access requirements on multiple systems.
– Resolve day-to-day issues assigned to the GSD Operations team.
– Take on long-term projects in addition to daily tasks, allowing for growth and development.
– Make quick decisions, implement standards, and best practices to improve support processes.
What you’ll need to succeed:
– Fluent in English.
– Enthusiastic team player.
– Bachelor’s degree in information technology, Computer Science, or a related field.
– Minimum 2 years of experience in IT Helpdesk, Operations support, or as an IAM Analyst.
– Background in “no code” automations and working with APIs.
– Solid knowledge of SQL Database Server and query commands.
– Good knowledge of Okta or similar Identity Providers (IDP).
– Good knowledge of Active Directory management tools, Exchange, and SharePoint.
– Good knowledge of Azure AD, Exchange Online, or Microsoft Office 365.
– Customer service-minded with great communication and interpersonal skills.
– Strong organizational and time management skills, analytical skills, attention to detail, and accuracy.
– Must demonstrate ownership and be both proactive and reactive.
Benefits
#bangkok #Thailand #phuket #krabi
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.
Our operating headquarters are based in the Thai capital of Bangkok, where we employ over 2,000 people from around the globe. While it’s 30°C+ outside, Agodans don’t sweat, knowing they have the coolest jobs out there. If you’re successful at getting a role based in Bangkok, we’ll provide relocation support for you and your family to help you move and settle into your new environment.
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