Looking back
For all of us at Agoda, 2020 has been a year of change, love, hope, and above all, of coming together. While the journey had obstacles, we are proud and incredibly grateful to have seen it through thanks to the resilience of Agodans who championed our values. We are also grateful for the thoughtfulness of our partners, and the support of our customers worldwide. As we reflect and prepare for the new year, here’s a look back at the year that was 2020.
A year of learning and giving back
Total learning hours
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This year, Agodans turned to learning and upskilling and spent more than 88,000 hours on their personal growth.
Volunteering Hours in 11 countries
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Causes supported and donated
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Supporting our canine friends
Our team at Agoda Sydney spent a day at Greyhound Rescue walking the dogs and getting them used to their surroundings. They also made treat boxes and helped with general maintenance, assisting with painting a new area for the dogs to relax and play.
A year of efficiency at scale
TBs of data, written daily.
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That is ~58,000 Netflix HD Movies, ~70 million iPhone Photos.
Deployments per day
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Trillion data events generated everyday
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Experiments in parallel at any point in time
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A message from our CEO
It hasn't been an easy year for us at Agoda, but we pulled through, and I have got a whole lot of people to thank for it. First of all, our hotel partners who supported us, second our customers and travellers around the world who continued to believe in us, last but most certainly not the least: all the Agoda employees.
A year of events
June
Launching GoLocal
We launched our biggest integrated campaign, “GoLocal”, aimed at stimulating domestic tourism across our Asia Pacific and global markets. In the pre-launch phase, thousands of hotel partners had already signed up.
June
October
A year according to Agodans
My colleagues and my manager have been the best support system during the lockdown. My team at Agoda is by far one of the most caring and comforting teams I’ve come across in my career. Read the full story.
Viktoriya Gridneva
Talent Acquisition Partner
Due to the global pandemic, it was not easy to pick an on-site volunteering opportunity but I wanted to do something and feel connected to a wider cause during this period. I was happy to discover that our internal give back portal also offered several virtual volunteering activities and I chose to transcribe documents for the Smithsonian library. Read the full story.
Minyoung Lee
Market Manager
Along with technology solutions, we managed to serve more customers than ever before, recover as quickly as we could, and through the process achieved customer satisfaction scores higher than ever before. Read the full story.
Daniel Edwards
Sr Director, Global CS Operations
