IT Projects Manager – Bangkok based, Relocation Provided

Bangkok, Thailand

Get to Know our Team: 

The Global Service Delivery (GSD) team is responsible for Agoda’s office infrastructure and staff connectivity. We provide the hardware, software, and access to resources that allows staff to achieve their goals. Whether in the office, working remotely, or traveling, we enable everyone to stay connected. The GSD team uses state-of-the-art cloud management technologies combined with the best of on-site services to manage the latest hardware running Windows, macOS, and Linux. 

The Opportunity:

As a Project Manager in Agoda’s Global Services Delivery (GSD) team, you’ll play a pivotal role in driving high-visibility projects that shape the future of our workplace and technology. From leading office relocations and infrastructure upgrades to optimizing global IT support solutions, you’ll collaborate with talented teams across the business and deliver results that matter.

This is your chance to work in a dynamic, international environment where innovation and efficiency are valued. You’ll have the autonomy to manage multiple projects, influence key decisions, and ensure our teams have the tools and support they need to succeed. If you thrive on challenge, enjoy working with diverse stakeholders, and want to see your work make a difference, this is the perfect opportunity for you.

In this Role, you’ll get to: 

• Plan, execute, and deliver a range of GSD projects—including IT support initiatives, office relocations, and infrastructure upgrades—ensuring they meet agreed budgets, timelines, and objectives.
• Collaborate with cross-functional teams, both technical and non-technical, to define project requirements, drive execution, and resolve issues.
• Communicate project progress, risks, and outcomes to stakeholders and management through regular updates, presentations, and reports.
• Utilize project management tools such as Jira, Grafana, and PowerPoint to track progress, maintain documentation, and provide clear project visibility.
• Monitor key performance indicators, manage risks, and ensure projects align with organizational goals and best practices.

Requirements:

• 5+ years of proven project management experience, ideally overseeing multiple projects in IT or related fields (other industries considered for strong project managers).
• Solid understanding of project management methodologies and tools (Jira, Grafana, MS Project, Agile/Scrum, PowerPoint).
• Experience delivering projects such as helpdesk improvements, endpoint management, office or infrastructure upgrades, and migrations.
• Strong organizational, time-management, and problem-solving skills, with the ability to manage budgets and resources across simultaneous projects.
• Excellent communication and interpersonal skills for effective stakeholder engagement and reporting at all levels.
• Bachelor’s degree in a relevant field or equivalent experience; project management certification (PMP, PRINCE2) is a plus.
• Service-minded, proactive, and able to work both independently and as part of a team.

Non-Technical Requirements:

• Strong ownership.
• Service minded.
• Excellent communication skills.
• Ability to work individually and as a team.

Benefits:

• Flexible hybrid work arrangement with the option to work remotely for part of the year
• Generous annual leave, sick leave, and public holidays
• Exclusive accommodation discounts for personal travel
• Annual allowance for wellness, learning, fitness, and travel experiences
• Opportunities for career growth through training, certifications, and internal promotions
• Competitive compensation and comprehensive health benefits

Relocation Package (for employee and family):

• Full visa sponsorship for employees, spouse, and children
• Support for airfare, travel insurance, and temporary accommodation upon arrival
• Assistance with moving household goods and pet relocation

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