Global Technical Helpdesk Engineer – India Based

India

Get to Know our Team: 

The Global Service Delivery (GSD) team is responsible for Agoda’s office infrastructure and staff connectivity. We provide the hardware, software, and access to resources that allows staff to achieve their goals. Whether in the office, working remotely, or traveling, we enable everyone to stay connected. The GSD team uses state-of-the-art cloud management technologies combined with the best of on-site services to manage the latest hardware running Windows, macOS, and Linux. 

The Opportunity:

This position sits within a fast-paced environment, where innovation and creative thinking matter; where passion for new technology applied in creative ways drives us to constantly improve the customer experience. We strive to create products and services that make a difference, and work hard to ensure continuous, consistent progress. And we never forget to have fun while doing it. 

What we need: 

For our team in India offices, Gurgaon and Pune, we are looking for candidates with experience in supporting and managing Desktop, Network and IT Infrastructure.  

In this Role, you’ll get to: 

• Supporting our global end-users in day-to-day hardware and software setup, installation, configuration and problem troubleshooting. 
• Owning all aspects of the local office support. Infrastructure and Desktop. 
• Supporting Office infrastructure and network. 
• Building laptops and setting up workstations. 
• Ensure endpoints meet the security KPIs (Patching, OS and AV) 
• Maintaining and tracking IT inventory. 
• Proficient in Azure/Active Directory users and computers management 
• Proficient in Enterprise systems management tool such as Intune, Configuration Manager, Kace, Altiris 
• Proficient in mass computer deployment solution such as Autopilot and JAMF 
• In-depth knowledge of Windows/MacOS/Office in corporate environment 
• Willing to travel, work shifts and do on-call. 
• Ability to work independently and as a team player. 

What you’ll Need to Succeed:

• 3 years’ experience in supporting office, network and desktop infrastructure. 
• English: full professional fluency. 
• Ownership, you look for solutions and do not pass on problems. 
• Customer Service minded, all the way.  
• The desire to keep up with the latest technologies and stay ahead of the curve. 
• Great communication and interpersonal skills; a good sense of humor is always a plus  
• Must be a team player. 

Benefits

• WFH Set Up Allowance
• Employee discount for accommodation globally
• Global team of 90+ nationalities
• 40+ offices and 25+ countries
• Annual CSR / Volunteer Time off
• Benevity Subscription for employee donations
• Volunteering opportunities globally
• Free Headspace subscription
• Free Odilo & Udemy subscriptions
• Access to Employee Assistance Program (third party for personal and workplace support)
• Enhanced Parental Leave
• Life, TPD & Accident Insurance