MENU

Operations Project Manager

Apply Now

New York, United States

About Agoda 

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Get to Know our Team:  

The Operations team works closely with the account management department (Partner Services) to identify and optimize growth opportunities on hotel supply for Agoda. The team is responsible for performance and operational efficiency, as well managing initiatives to measure and implement changes. We collaborate with multiple departments and produce highly visible results backed up by data. Utilizing powerful tools and possessing an end-to-end view of how Agoda works, the Operations team offers a unique opportunity for anyone who thrives in challenging and fast-paced environments. 

 

The Opportunity: 

We’re looking for an Operations Project Manager to help scale and drive growth across multiple verticals within the North America region. The Operations Project Manager will bring a strong project management and business acumen, coupled with a high level of operational savvy. Additionally, the capability to establish and develop long term relationships with internal stakeholders will be a key to the success of the role. Driven personality and high attention to detail are fundamental. You should be well versed in identifying, presenting and implementing projects in a dynamic environment. In this role, you will impact Agoda’s business through exploring new opportunities, analyzing complex scaling challenges, and formulating structure and framework to existing operations. We’re looking for someone who thinks critically, tests, learns from mistakes, and adapts quickly. 

 

Core functions of this role include:  

  • Identify, lead, and implement projects to improve Agoda’s supply within North America.
  • Manage operational/product projects and roll-out plans to improve efficiencies between departments.
  • Drive large scale, cross-functional initiatives in support of key strategic priorities.
  • Develop and operationalize tools to monitor and improve business performance and operation workflows.
  • Leverage data to analyze, identify and support recommendations for growth.
  • Set up operational processes and help our leaders run the business skillfully, which includes clarifying accountability, putting structure and framework, as well as seeing through business-critical success metrics. 

Requirements: 

  • Bachelor’s degree or equivalent is required. Masters degree or other advanced degree a plus.  
  • Minimum 5 years of experience working in operations, consulting, project management or similar role. E-commerce experience preferred.
  • Entrepreneurial thinking, with proven track record implementing innovative ideas, processes or products in complex organizations.
  • Strategic thinking and planning, effective at breaking down complex problems and driving and managing change.
  • Excellent communication skills, with proven ability to use data to convey messages clearly and with conviction, and able to effectively communicate with different stakeholders.
  • Strong numerical and analytical skills.
  • Fast learner, ability to adapt to new processes and technologies quickly, energized by change.
  • Team player, with a driven “get it done” attitude and work ethic.
  • Extremely high attention to detail.

 

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. In addition to a competitive base salary, roles are eligible to be considered for an annual bonus.

 

The range for Connecticut and the NYC-metro area is $75,000-$100,000. 

Equal Opportunity Employer 

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

 

 

 

 

Meet the Team

Jane Chaochotechuang Agoda allows me to work with smart people from different backgrounds and opportunities for me to develop myself personally and professionally. We strive to improve products to support and ease traveling experience not only to customers but hotel partners which is the key role for our team. My favorite memory since working here is there is never a day that I don’t enjoy my work because we keep improving and moving fast to be ahead of the industry. Jane Chaochotechuang Area Manager

Read Our Stories

Related Jobs

Learn More

Apply for this Job

AutoFill your information
* Required
Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Agoda’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

By submitting your Application you confirm you have read and agreed to Agoda applicants Privacy statement.

We use cookies and similar related technologies (both from Agoda and other trusted partners) to allow us to track our traffic and provide personalized content and ads, so that we may understand how you interact with our Site, improve your experience on our Site and deliver career opportunities tailored to your interests. By clicking “I agree”, you consent to the use of analytics and tracking cookies as described in our Cookies Policy.

Decline
I Agree

Want to hear about future opportunities?

Join our Talent Community to receive the latest updates about job openings, how we hire and #LifeAtAgoda!

By submitting this form, you understand and agree to our privacy statement and that we may collaborate and share your data with third-party providers to improve the recruitment experience. You may ask to remove your data at any time.