Associate L&D Manager (Flights) – Based in Bangkok (with relocations support)

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Bangkok, Thailand

About Agoda 

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Get to Know our Team: 

The Customer Experience Group of Agoda effectively serves our customers and partners to ensure satisfying results. This great task is accomplished with the support of our Global Service Vertical team. We serve as the backbone for Customer Experience Group’s global operations. Our team is comprised of project managers, process owners, analysts, and talent management. Together we work nonstop to improve the quality and efficiency of our customer and partner support processes. Working with the Global Service Vertical team is a great opportunity to collaborate with various stakeholders and develop initiatives with our sister companies and external partners all over the world. We are a very data-driven environment, eager to move fast and learn through experimentation. A clear focus on supporting our customers and partners is bolstered by a strong, entrepreneurial culture that enriches us and Agoda’s business performance.

Overview

The L&D TM will manage L&D Specialists and Sr. Specialists and will provide them feedback and coaching as they work on L&D solutions and initiatives.

The L&D Team Manager (TM) will also lead learning solutions and initiatives across different locations that support business objectives and employee development.

Success in the role will be mainly measured by the impact on the performance of CEG employees, measured by improvement in their KPI scores.

*** This opportunity is open to both local and international candidates. Full visa sponsorship and relocation assistance will be provided. 

In this Role, you’ll get to: 

  • Identify performance gaps and recommend solutions to close gaps related to knowledge, skills, and behaviour
  • Work with Operations leaders and other support teams to identify learning objectives
  • Evaluate the effectiveness and impact of L&D programs in terms of improvements in KPIs or metrics
  • Evaluate L&D Specialists performance and identify areas that require improvement as well as opportunities for growth
  • Provide feedback and coaching to L&D Specialists to help them achieve their KPIs and develop within the role
  • Partner with Operations to identify SME (Subject Matter Experts) to support the creation of content and delivery of training
  • Plan and allocate training resources to ensure the L&D needs of the organization are met

What you’ll Need to Succeed:

  • At least 1 year experience in People management and learning and development
  • Experience working for a travel agency or contact centre for an airline or OTA
  • Proficiency in one of the three Global Distribution Systems preferably Sabre, Amadeus, Galileo.
  • Excellent communication skills in English
  • Move fast and focus on the core opportunity
  • Leadership qualities and the ability to effectively lead L&D Specialists and Sr. Specialists
  • Good communication skills and able to transform the ideas of management and implement appropriate L&D solutions in the organization
  • Good analytical skills and critical thinking
  • Experience in building learning initiatives related to soft skills
  • Project management and planning skills
  • Able to maintain constructive work relationships with the employees of all departments, seniors as well as juniors
  • Knowledge of learning and development practices and knowledge management.

It’s Great if you have:

  • Good mentoring and coaching skills
  • Experience managing people.

Equal Opportunity Employer 

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

Discover Bangkok

Agoda Careers - Bangkok Our operating headquarters are based in the Thai capital of Bangkok, where we employ over 2,000 people from around the globe. While it’s 30°C+ outside, Agodans don’t sweat, knowing they have the coolest jobs out there. If you’re successful at getting a role based in Bangkok, we’ll provide relocation support for you and your family to help you move and settle into your new environment. Read More

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