Product Operations Analyst (Content Team)
Bangkok, Thailand
Product
About Agoda
Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.
Our Purpose – Bridging the World Through Travel
We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.
We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.
Get to Know our Team:
Product Operations is a large, multicultural team of diversely talented individuals that serve as the curators of Agoda’s product. We manage all the product our customers and partners see on each of our products. As a part of our team, you’ll take ownership in processes that are critical to multiple other teams across the business. Product Operations is also keen on self-improvement and innovation. We run our own experiments on images, structured data, and language copy and analyze the data to make impactful decisions. With the support of state-of-the-art technology and an enriching work environment, we strengthen the bottom line and drive new business for Agoda.
In this Role, you’ll get to:
As a Product Operations Analyst, your responsibilities will center around project management and operations. Tasks may include but are not limited to:
- Handle data validation, identifying, troubleshooting, and liaising with IT, business, and other departments to solve issues in a timely manner.
- Create, update, and validate property and room data, ensure content accuracy is aligned with our standards, policies, and guidelines.
- Perform pricing benchmarking to ensure the highest data accuracy and the correct operation of Agoda’s rates comparison tools.
- Collaborate with internal and external stakeholders to ensure accurate property information is displayed on our sites.
- Analyze, report, and distribute validation results, suggest ideas with actionable plan to improve and develop both manual and automated workflows, regarding quality and efficiency.
- Assess throughput metrics and operational workflows to improve efficiency. QA automated outputs
- Maintain and improve work standards and SOPs/guidelines, ensuring documents are always up to date.
- Handle ad-hoc as requested.
Requirements:
- Undergraduate degree from an accredited university. (Fresh graduates are welcome)
- Excellent written and verbal communication skills in English
- 1-2 years experiencing in day-to-day document operation for Hospitality/OTA industry is preferred.
- Analytical and detail-oriented mindset is required.
- Ability to work under pressure, time-constraint environment, a fast learner.
- Ability to self-manage, multi-task, communicate effectively and work independently.
- Proactive, collaborative, with good sense of responsibility.
- Team player, humble, motivated and enjoys working in e-travel and hospitality.
- Proficiency in Microsoft Excel and Office Suite.
It’s Great If You Have:
- Basic knowledge of SQL or other programming language
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Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
