Senior Lead, Operational Excellence – Flights (Bangkok Based)

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Bangkok, Thailand

About Agoda 

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 3.6 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Our Purpose – Bridging the World Through Travel 

We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.
We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.

Get to know our team:

Since inception of Flights in late 2019, momentum has surged, particularly in response to the transformative impact of the COVID-19 pandemic. Today, we are a small and fast-growing group of passionate individuals that thrive in a bustling, dynamic environment. Our sole objective is to propel the Flights vertical forward, in a competitive landscape. Operating with the agility of a startup within the broader Agoda ecosystem, we’re driven by innovation and the relentless determination to scale, and shape the future of flight bookings.

The Opportunity:

You will play a critical role in helping our leaders grow Agoda Flights, and contribute to taking this business from being a new vertical to becoming the core of our day to day at Agoda.

An ideal candidate for Flight Operational Excellence is a dynamic problem-solver with a proven track record of identifying and addressing complex business and operational challenges that enhance efficiency and drive commercial growth. They should possess a strategic mindset that allows them to analyze detailed operational issues while maintaining a broad perspective on how these issues impact the overall business. This role requires a deep understanding of operations, data analysis, internal products, processes, and flows while ability to see how things are inter-connected and linked back to commercial success. The ideal candidate should be skilled in stakeholder management and cross-function collaboration, capable of leading complex projects to successful completion. Adaptability, a results-oriented approach, continuous improvement mindset, and a strong operational background are essential traits for success in this role.

Key responsibilities:

  • Analyze (often ambiguous, unstructured) operational and business problems to identify areas for commercial growth, efficiency gains, and cost reduction.
  • Use data analytics and business intelligence to uncover trends, drive decision-making, and identify growth opportunities.
  • Collaborate with Country Directors, Marketing, Product, and Finance teams to understand their needs and align operational strategies to support commercial goals.
  • Develop and execute to completion complex improvement initiatives to realize commercial uplifts.
  • Work closely with cross-functional teams, including Commercial, Product, Marketing, and Finance, to ensure alignment and effective execution of improvement projects.
  • Create and maintain documentation related to operational processes and improvements.
  • Present findings and recommendations to senior management, providing clear and concise reports.
  • Act as a versatile resource within our Agoda Flight team, establishing yourself as a trusted expert that all departments can depend on.

What you will need to succeed:

  • Bachelor’s degree in Business, Operations Management, Data Analytics, or a related field.
  • 5-7 years of experience in operational excellence, business analysis, or a similar role focused on commercial growth.
  • Proficiency in SQL, data analysis, and/or business intelligence tools, with a track record of using data to drive commercial outcomes.
  • Strong problem-solving skills with a strategic mindset, able to connect operational changes to business results.
  • Ability to make sense of complex operational processes, internal technical processes and flows and connect the dot back to commercial impact.
  • Great communication skills, both written and verbal, with the ability to communicate complex concepts and present progresses, findings to stakeholders at all levels.
  • Experience leading cross-functional projects and collaborating with teams across the organization.
  • Ability to learn fast and understand new business dynamics.

It’s great if you have:

  • Python, automation, or willingness to invest time to learn.


#Bangkok #Thailand #Singapore #Hong Kong #Malaysia 

Equal Opportunity Employer 

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

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Senior Lead, Operational Excellence – Flights (Bangkok Based)
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