Homes Operations Coordinator (12 – months Contract)

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Bangkok, Thailand

About Agoda 

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 3.6 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Our Purpose – Bridging the World Through Travel 

We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.
We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.

About Agoda

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Get to know our team:

Agoda Homes – a core business line within Agoda – supports a wide range of non-hotel accommodation types, including serviced apartments, homes, private villas, farm stays, chalets, boats, and many more. While these accommodations were always available on Agoda, a changing market demands more focus on increasing supply and elevating their quality

The Opportunity:

Agoda Homes Operations team creates and supports processes, systems & tooling for direct supply growth through market teams. They also work closely with cross functional teams within Agoda to scale up global supply optimization projects and make sure partners have good experiences using Agoda Homes products. They continuously seek for opportunity to improve existing processes and create new initiatives

In This Role, You’ll Get To:

Provide Assistance to Market Managers: Support business development team in maintaining relationship with partners, promoting Agoda products and improving overall business performance

Handle Technical Related Escalations: Investigate and take ownership to identify, solve technical issues impacting our partners; and collaborate with developers to make sure partners have good experience using Agoda Homes product

Project Collaboration & Support:  Collaborate on operational projects; own the success of projects to roll out new tools and services. Build new processes to solve problems. 

Work cross-functionally with stakeholders: Work closely with other teams within Agoda to facilitate global projects and identify opportunities for process improvement and automation

Problem- Solving: Identify areas of inefficiently through process analysis and identify fixes through problem-solving utilizing data, internal systems and CRM tools (HubSpot)

Master Systems: Master Agoda systems, products and programs, follows set processes and uses associated data to monitor progress toward agreed business goals.

What You’ll Need To Succeed

  • Minimum 1-2 years working experience
  • Fluency in English is a must
  • Ability to work in a fast-paced, dynamic, multicultural environment
  • Eagerness to pitch new ideas, take initiatives, and look for opportunities for improvements
  • Strong problem solving and structuring skills
  • Intellectual curiosity, ability to learn fast
  • Strong attention to detail and ability to ask the right questions to ensure speed and accuracy
  • Excellent communication and presentation skills
  • Familiarity with working with data sets and analyzing data using Microsoft Excel

Would Be Preferred, But Not Required

  • Experience working in operational role is a big advantage
  • Proven track record of project management, developing, and implementing plans to achieve business goals and objectives
  • Experience with CRM tools, e.g. HubSpot
  • Exposure to one or more data related tool, e.g., SQL, Metabase, Superset

We Offer

  • Access to Agoda leading edge supply & data technology
  • Mentorship + various opportunities for advancement throughout the business

#2 #ADM #ANLS #RSCH #contract #bangkok

 

Equal Opportunity Employer 

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

Hear from Agodans

Agoda Homes empowers you to work closely with other teams to enhance product, service quality, internal process, and engagement level with partners. The team is full of diverse, talented people who are willing to support each other with kindness and respect. Justin Chin Homes Manager

Discover Bangkok

Agoda Careers - Bangkok Our operating headquarters are based in the Thai capital of Bangkok, where we employ over 2,000 people from around the globe. While it’s 30°C+ outside, Agodans don’t sweat, knowing they have the coolest jobs out there. If you’re successful at getting a role based in Bangkok, we’ll provide relocation support for you and your family to help you move and settle into your new environment. Read More

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Homes Operations Coordinator (12 – months Contract)
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