Head of Global Communications (Bangkok-based)

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Bangkok, Thailand

About Agoda 

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 3.6 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Our Purpose – Bridging the World Through Travel 

We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.
We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.

Job profile:

We are looking for an experienced Communications Director to lead a team of media relations, internal communications and employer branding professionals based in Bangkok, Thailand. You’ll have a solid track record of leading strategically creative communications campaigns across multi markets in both an agency and in-house setting. You will also be comfortable working in a fast paced, data centric, matrix environment which has a real emphasis on ownership and problem solving. You should be someone who can confidently set the tone and direction for messaging that reflects Agoda’s brand values; building and protecting our reputation to key external and internal audiences globally. This is a leadership role, so you will also most importantly be ready to take on the challenge of bringing Agoda’s Communications team to the next level.

Primary Responsibilities:

  • Developing, driving and improving a unified communications strategy across PR, Internal Communications and Employer Branding that helps build and protect the reputation of Agoda
  • Overseeing the preparation, management and quality control of all media, internal communications and employer branding campaigns and materials for core multi managed market activity
  • Working with the global Executive leadership team to implement strategic, proactive media relations plans to drive measurable results for the business
  • Planning and managing strategic communications to employees worldwide
  • Preparing for and responding to crisis/issues: providing counsel to global and regional Executives while making strategic decisions around all communications channels’ output (consumer, partner, internal, media)
  • Leading, managing, nurturing and motivating both local-based and remote-working Communications professionals
  • Developing and maintaining beneficial relationships with key internal stakeholders, plus external stakeholders including media, vendor and partners
  • Tracking and measuring the outcomes across the various channels within budget

Qualifications & Experience:

  • 18+ years hands-on experience in communications across PR, Internal Communications and/or MarComms within both an agency and in-house setting
  • Sound understanding and solid expertise of media relations and employee communications in a fast moving, matrix organization. Experience in the Technology, Consumer Fintech, and/or travel sectors is preferable.
  • Consumer, Corporate and B2B experience working for or with household brands across multi-market, regional or global campaigns. Event management experience advantageous
  • Strong leadership track record, with minimum 5+ years experience managing local and remote teams
  • Demonstrated knowledge and proficiency in crisis planning and issues management
  • Experience managing C-suite, business leaders and other key stakeholders within the organization
  • Bachelor’s degree in communications or related discipline

Additional Skills/Attributes:

  • Ability to think strategically and creatively to lead the teams to deliver against key metrics
  • Excellent verbal communication and presentation skills, and ability to problem solve under pressure
  • Proven coaching of a high performing team
  • Impeccable writing and copy editing skills, combined with a strong story telling capability to multiple audience types is a must
  • Solid project management and organizational skills, with the talent to multi-task and prioritize while working to deadlines in a fast paced environment
  • Entrepreneurial and inquisitive – experience of using new technologies to improve comms output
  • Working knowledge of social media platforms, and familiarity of SEO, Google analytics
  • Strong Microsoft office knowledge, data and dashboard exposure

Equal Opportunity Employer 

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

Discover Bangkok

Agoda Careers - Bangkok Our operating headquarters are based in the Thai capital of Bangkok, where we employ over 2,000 people from around the globe. While it’s 30°C+ outside, Agodans don’t sweat, knowing they have the coolest jobs out there. If you’re successful at getting a role based in Bangkok, we’ll provide relocation support for you and your family to help you move and settle into your new environment. Read More

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Head of Global Communications (Bangkok-based)
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