Product Operations Analyst (Escalations Team) (6 months contract)

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Bangkok, Thailand

About Agoda 

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 3.6 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Our Purpose – Bridging the World Through Travel 

We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.
We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.

Get to Know our Team: 

Product Operations is a large, multicultural team of diversely talented individuals that serve as the curators of Agoda’s product. We manage all the product our customers and partners see on each of our products. As a part of our team, you’ll take ownership of processes that are critical to multiple other teams across the business. We’re driving property-level content to map inventories from 3rd party supplies which will enable our reach to span the globe. Product Operations is also keen on self-improvement and innovation. We run our own structured data and analyze it to make impactful decisions. With the support of state-of-the-art technology and an enriching work environment, we strengthen the bottom line and drive new business for Agoda. 

In this Role, you’ll get to: 

As a Product Operations Analyst, you will be supporting the Product/Content Operations team to resolved issues and handling projects. This includes data analysis, market trends research to identify opportunities, and collaboration with other teams on mapping features and property content: 

  • Handle data validation, identifying, troubleshooting, and resolving content mapping issues, liaising with IT, business, and other departments to solve issues in a timely manner.
  • Creating, updating, and performing QA on mapping and property content data to ensure accuracy within our standards, policies, and guidelines.
  • Collaborate with internal and external stakeholders to ensure accurate property information is displayed on our sites.
  • Analyze, report, and distribute validation results, suggest ideas with actionable plan to improve and develop both manual and automated workflows, regarding quality and efficiency.
  • Maintain and improve work standards and SOPs/guidelines, ensuring documents are always up to date.
  • Handling special related projects Assessing throughput metrics and operational workflows to improve operational efficiency. 

What you’ll Need to Succeed: 

  • Undergraduate degree from an accredited university. 
  • Excellent written and verbal communication skills in English (fluency in other languages is a plus). 
  • 1-2 years experiencing in day-to-day document operation for Hospitality/OTA industry is preferred. (Fresh graduates are welcome) 
  • Analytical and detail-oriented mindset is required. 
  • Ability to work under pressure, time-constraint environment, a fast learner.
  • Ability to self-manage, handle multi-task, communicate effectively and work independently.
  • Proactive, friendly, with a sense of responsibility.
  • Team player, humble, motivated and enjoys working in e-travel and hospitality.
  • Proficiency in Microsoft Excel and Office Suite. 

It’s Great If You Have: 

  • Basic knowledge of SQL 

Equal Opportunity Employer 

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

Hear from Agodans

Korina Lynn Dove What I enjoy the most in my role is that we get to see our words in action through, of all things, … numbers! Through handy dashboards that show us click rates and impressions, we can gauge which words work best and where. Also, every request is challenging and unique. One day we are crafting quirky copy for marketing, and the next day we are nit-picking over a phrase in a legal notice. Korina Lynn Dove Senior Copywriter

Discover Bangkok

Agoda Careers - Bangkok Our operating headquarters are based in the Thai capital of Bangkok, where we employ over 2,000 people from around the globe. While it’s 30°C+ outside, Agodans don’t sweat, knowing they have the coolest jobs out there. If you’re successful at getting a role based in Bangkok, we’ll provide relocation support for you and your family to help you move and settle into your new environment. Read More

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Product Operations Analyst (Escalations Team) (6 months contract)
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