IT Support Projects Manager – Bangkok based

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Bangkok, Thailand

About Agoda 

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Get to Know our Team: 

Agoda is Asia’s leading and fastest growing online hotel reservation website. Maintaining this position requires an incredible amount of data, a superior IT infrastructure, and world class talent to bring it all together. Information Technology is Agoda’s core competency, and an IT career with us provides excellent growth opportunities in an exciting, multicultural environment with over 74 nationalities.

This position sits within a fast-paced environment, where innovation and creative thinking matter; where passion for new technology applied in creative ways drives us to constantly improve the customer experience. We strive to create products and services that make a difference, and work hard to ensure continuous, consistent progress. And we never forget to have fun while doing it.

The Opportunity:

Agoda is currently seeking an IT Project Manager to join our IT Support Department. The ideal candidate must have a track record of delivering IT Support solution, This must include, global helpdesk solutions that target ticket SLA  and repeat cases. User endpoint experience, such as laptop performance. Remote connectivity including VPN and video conference. Local office and corporate infrastructure upgrades. Cloud  solutions and service management solutions.

In this Role, you’ll get to: 

  • Plan, execute, and deliver IT support projects within budget, scope, and timelines agreed upon with stakeholders.
  • Collaborate with cross-functional teams, including technical and non-technical personnel, to ensure project objectives are clearly defined and met.
  • Implement effective communication practices to keep project stakeholders informed of progress, issues, and risks.
  • Assess and mitigate project risks and escalate when necessary to ensure successful outcomes.
    Develop and maintain project documentation, including project plans, schedules, status reports, and risk registers.
  • Continuously monitor and measure key performance indicators to ensure project progress is on track and within KPIs.
  • Keep abreast of technological advancements and industry best practices to ensure cost-effective solutions are implemented.


  • Bachelor’s degree in Information Technology, Computer Science, or a related field.
  • 5 years of proven experience in project management within the IT industry.
  • Strong understanding of IT support processes and methodologies.
  • Must have delivered projects that include:
    • Helpdesk Ticket SLA Improvements
    • End user laptop performance
    • Local office ad Corp IT upgrades and migrations
    • Delivered Project update, coordination and lesson learned for multiple projects
  • Proficient in project management tools and techniques (e.g., MS Project, Agile/Scrum, etc.).
  • Good knowledge of corporate IT services including Microsoft O365 and Active Directory.
  • Excellent organizational, time-management, and problem-solving skills.
  • Exceptional communication and interpersonal skills to facilitate interactions with stakeholders.
  • Ability to handle multiple projects simultaneously while meeting tight deadlines.
  • Experience in managing budgets and resources effectively.
  • Relevant project management certification (e.g., PMP, PRINCE2) is a plus.

Non-Technical Requirements:

  • Strong ownership.
  • Service minded.
  • Excellent communication skills.
  • Ability to work individually and as a team.

#LI-SK1 #Bangkok #Thailand 

Equal Opportunity Employer 

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.





Meet the Team

Pattararat Kongkietvanitch Working with talented people at Agoda has improved my skills and accelerated my career progression. Given the scale that Agoda handles, learn new things every day and have been given the opportunity to work with different tech and business stacks from end to end. Pattararat Kongkietvanitch Development Manager

Discover Bangkok

Agoda Careers - Bangkok Our operating headquarters are based in the Thai capital of Bangkok, where we employ over 2,000 people from around the globe. While it’s 30°C+ outside, Agodans don’t sweat, knowing they have the coolest jobs out there. If you’re successful at getting a role based in Bangkok, we’ll provide relocation support for you and your family to help you move and settle into your new environment. Read More

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IT Support Projects Manager – Bangkok based
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