Product Operations Team Lead (Supply Team)

Bangkok, Thailand

Get to Know our Team:  

Content Operations is a large, multicultural team of diversely talented individuals that serve as the curators of Agoda’s content. We manage all the content our customers and partners see on each of our products. As a part of our team, you will take ownership of processes that are critical to multiple other teams across the business. We are driving property-level content to map inventories from 3rd party supplies which will enable our reach to span the globe. Content Operations is also keen on self-improvement and innovation. We run our own structured data and analyze it to make impactful decisions. With the support of state-of-the-art technology and an enriching work environment, we strengthen the bottom line and drive new business for Agoda.  

In this Role, you will get to:  

• Operations Management: Ensure all day-to-day operations are carried on smoothly and efficiently, aligned with business goals.  
• Team Management: Run team independently. Responsibilities include setting up priorities, monitoring productivity, supervising and/or coaching team members, and other related responsibilities to team management. 
• Stakeholder Management: Align objectives and deliverables with relevant stakeholders on a regular basis 
• Process Optimization: Always seek ways to improve workflow and process to maintain and/or improve operational efficiency 
• Kick-start new ideas: Find new opportunities and bring them into action. Based on data you see opportunities and come up with concepts to test and implement them 

Additional responsibilities include: 

• Initiate, Execute, Assist in the planning and support of projects and processes. 
• Collaborate with team to standardize, operationalize, and develop both manual and automated workflows. 
• Conduct the analysis and create dashboards to track performance and productivity against overall team’s KPIs. 
• Create documents and trainings with team or stakeholders (if necessary). 
• Oversee proper execution of projects, troubleshoot problems, and seize opportunities. 

Requirements: 

• 1-2 years working experience in running day-to-day operations in tech or Hospitality/OTA industry 
• Fluent in English both speaking and writing. 
• Strong strategic and analytical capabilities data-driven mindset, both qualitative and quantitative. Proficiency in extracting, analyzing, and visualizing data from multiple sources and reporting tools. 
• Proficient in Excel, MS Suites, and SQL; basic of Python or other programming languages is a plus 
• Process-orientated, flexible and has an eye for detail. 
• Proven leadership skills, team leader and team player 
• Fast learner, adapts well to and is energized by change 
• Ability to work under pressure and time-constraint environment 

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