Project Management Coordinator – Finance Collection & Chargeback (Bangkok based)

Bangkok, Thailand

Get to Know our Team: 

Agoda has taken many great strides in recent years, expanding our reach around the globe as well as our list of travel products. A critical driver to this success has been the team of Agoda Finance. We keep a steady hand on maintaining day-to-day financial operations while also keeping an eye out for future opportunities. Not only do we have the unique role of balancing risk management with continued innovation and growth, we also serve as a means of empowerment for both our team members and those within the company. Having experimentation and data analysis deeply ingrained in our culture, we provide the strategic insights Agoda’s business leaders need to push into new territories in sustainable and scalable ways. We also prioritize career development in Agoda Finance. Every function within the team has a well-defined career track with clear goals and development targets each step of the way.  

The Opportunity:

At Credit Risk and Collections (“CRC”) in Finance, we are proud to be the gatekeepers of Agoda’s money. Our job is two-fold; help decide who Agoda should advance money to and how to collect what we are owed. As part of this, CRC assesses and manages Agoda’s counterparty credit risk, and collects payments and tax invoices for select products globally while also managing relationships with Agoda’s global risk solution providers and debt collection agencies. 

Credit Risk and Collections function is looking for Project Associate – Collection & Chargeback to drive the implementation of various projects for driving operational excellence in the Chargeback process. 

In this Role, you’ll get to: 

• Engage in project management activities relating to Chargeback process  
• Identify opportunities for process improvement, automation of activities and implementation of new product improvements 
• Influence stakeholders with data driven advise to launch projects that add value for the organization  

• Perform detailed planning for projects and break into clear steps, execute them and learn from results to improve delivery over time 
• Work closely with Product /Engineering/Tech and intra-finance teams to improve the tools/process 
• Support new product/business initiatives and ensure good coordination and collaboration between the various teams in Agoda 
• Ensure industry functional best practices are implemented for Chargeback process 

What you’ll Need to Succeed:

• Basic financial and payment system literacy with the ability to understand chargeback infrastructure  
• Experience in Project Management/Process improvement 
• Creative mindset to think out of the box to manage challenging situations and ability to quickly understand new system or flow. 

• Exhibit proactive approach and personal ownership. Must be result oriented and have the ability to work under pressure under tight deadline 
• Good knowledge of Microsoft Office Excel and Word. Must be familiar with tools like V-lookup and Pivots (or quick learner with motivation to learn) 
• Ability to work independently and to adapt to a fast-paced working environment 
• Demonstrate great organizational skills, attention to detail 
• Excellent verbal and written communication, problem-solving skills, and the ability to make decisions based on logical reasoning 

• Ability to contribute to the team’s results, work through a fast paced and goal-oriented environment 

It’s Great if you have:

• 4-5 years of work experience in finance or related fields, ideally with some chargeback, payment systems or financial services overlap but not strictly necessary for this role. 
• Aptitude to quickly learn about chargeback and collection with the ability to optimize processes and contribute towards efficiency improvements over time 
• Microsoft Office experience, specifically Excel skills and the ability to manage large data sets. SQL and dashboarding skills are a plus but not strictly necessary.