Business Excellence Manager

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Bangkok, Thailand

About Agoda 

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Location: Bangkok

Market taking care of: Global

 

About Agoda

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

 

The Opportunity:

As a Business Excellence Manager, your main role is to support the global business development (BD) initiatives to deliver on KPIs and goals for the company. You will work closely with the local BD teams around the world and guide them in their pipeline development, pitches, commercial projects and optimization for the business. It is also essential for you to understand data and are able to identify gaps and opportunities to help the teams around the world optimize their performance. This role will enable you to understand the detailed commercial partnerships we have with our property partners with an end to end overview of performance. You will also be expected to work closely and collaboratively with multiple stakeholders within the company to help grow the business.

 

In this Role, you’ll get to:

  • Work closely and collaboratively with teams in multiple markets around the world
  • Be the go-to person of local BD teams to support their acquisition & conversions
  • Analyze data, forecast, and set targets to ensure we are on the path for delivery
  • Hands on opportunity to resolve problems and identify opportunities for growth
  • Hone deep commercial understanding on how Agoda works with its hotel partners
  • Formulate project ideas, determine where opportunity exists and implement new approaches.
  • Develop new tools and process that contribute to greater productivity and efficiency
  • Manage regular weekly/monthly supplier and internal reports
  • Present in internal/external meetings
  • Work in a data-driven environment
  • Use out-of-the-box thinking to develop and implement solutions to unique challenges 

 

What you’ll Need to Succeed:

  • Bachelor’s degree or equivalent, in any relevant field
  • Strong interpersonal and stakeholder management abilities
  • Five year’s experience in the hotel or travel industry is preferred but not necessary
  • Strong numerical & analytical skills and attention to detail
  • Detail oriented and structured thinking in identifying opportunities
  • Creative and able to connect the dots between partner needs and Agoda’s
  • Able to delegate to empower teams but step in and “get your hands dirty” where needed to solve a problem
  • Meticulous project management skills
  • Proficiency in Microsoft Word, Excel, Outlook and PowerPoint
  • Comfortable in two-way feedback culture
  • Adapts well to and is energized by change

#Thailand #Bangkok #Singapore #Malaysia #Hong Kong

Equal Opportunity Employer 

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

 

 

 

 

Meet the Team

Jane Chaochotechuang Agoda allows me to work with smart people from different backgrounds and opportunities for me to develop myself personally and professionally. We strive to improve products to support and ease traveling experience not only to customers but hotel partners which is the key role for our team. My favorite memory since working here is there is never a day that I don’t enjoy my work because we keep improving and moving fast to be ahead of the industry. Jane Chaochotechuang Area Manager

Discover Bangkok

Agoda Careers - Bangkok Our operating headquarters are based in the Thai capital of Bangkok, where we employ over 2,000 people from around the globe. While it’s 30°C+ outside, Agodans don’t sweat, knowing they have the coolest jobs out there. If you’re successful at getting a role based in Bangkok, we’ll provide relocation support for you and your family to help you move and settle into your new environment. Read More

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