[Summer Internship 2023] CEG Project Management Intern

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Bangkok, Thailand

About Agoda 

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Get to Know our Team:   

The Customer Experience Group (CEG) of Agoda effectively serves our customers and partners to ensure satisfying results. This great task is accomplished with the support of our Global Service Vertical team. We serve as the backbone for Customer Experience Group’s global operations. Our team is comprised of project managers, process owners, analysts, and talent management. Together we work nonstop to improve the quality and efficiency of our customer and partner support processes. Working with the Global Service Vertical team is a great opportunity to collaborate with various stakeholders and develop initiatives with our sister companies and external partners all over the world. We are a very data-driven environment, eager to move fast and learn through experimentation. A clear focus on supporting our customers and partners is bolstered by a strong, entrepreneurial culture that enriches us and Agoda’s business performance.  

The Opportunity: 

Get to learn project management in the Customer Experience Group (CEG) aiming at supporting successfully new business initiatives, improving and maintaining efficiency and effectiveness of processes, and leading change in order to support CEG’s customer and partner satisfaction strategy, tactics and service leading to ongoing experience improvements for Agoda’s customers and partners in Agoda’s vibrant multilingual Customer Experience group.  

In this Role, you’ll get to:  

  • Support business initiatives and ensure good coordination and collaboration between the teams in various Agoda’s departments and within the CEG organization to achieve project milestones and goals  
  • Analyze opportunities and issues, identify risks, and propose solutions to be implemented  
  • Support projects aimed at improving and maintaining operational KPIs such as service level (SL), customer satisfaction (CSAT), net promoter score (NPS), quality of service, partners satisfaction, productivity KPIs, costs, etc.  
  • Define and design action plans for initiatives together with management team  
  • Resolve problems through data analysis, provide efficient reporting and effective communication 
  • Ensure constant calibration between project teams and other stakeholders. Provide efficient and regular reporting to management 
  • You may support operational flows configuration analysis aiming at processes improvement, automation of activities and implementation of new product improvements  
  • This is a hands-on role where you may have to build on a low-code/simplified JavaScript tool and/or conduct many of your own data analyses (SQL, Metabase, ThoughtSpot, & Tableau). You very likely need a blend of technical, analytical, and project management/communication skills to be successful in this role.  

What you’ll Need to Succeed: 

  • Currently a third year or below of d in a bachelor’s program or higher. A student taking a gap year can also apply. We offer internship opportunities year-round as long as you are a good fit (minimum internship period: 10 weeks)  Master’s degree students are also welcomed.
  • Must be Thai local or currently holding a Thai student VISA for the whole internship period. 
  • Ability to work in a fast-paced, dynamic, multicultural environment 
  • Positive attitude and openness to learn/adapt 
  • Strong English communications 
  • Structured logical thinking and problem-solving skills. Strong numerical acumen 
  • SQL & programming experience is a big plus (you can learn it online!) 
  • It’s great if you have JavaScript knowledge  

#students #1 #summerintern 

Equal Opportunity Employer 

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

 

 

 

 

Meet the Team

Eliana Carmel I love working with people at Agoda. The People team has extremely smart and curious people, that come from diverse backgrounds and make every day interesting. The company's focus on ownership will provide you the opportunity to work with several stakeholders at any given time, You will have the ability to contribute to strategic projects and make an impact on our business outcomes. Eliana Carmel Chief People Officer

Discover Bangkok

Agoda Careers - Bangkok Our operating headquarters are based in the Thai capital of Bangkok, where we employ over 2,000 people from around the globe. While it’s 30°C+ outside, Agodans don’t sweat, knowing they have the coolest jobs out there. If you’re successful at getting a role based in Bangkok, we’ll provide relocation support for you and your family to help you move and settle into your new environment. Read More

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