Product Operation Manager (Bangkok-based, relocation provided)

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Bangkok, Thailand

About Agoda 

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Come join the leadership team building content for one of the world’s largest e-commerce and travel sites!

We are looking for an experienced manager ready to take the next step; someone energetic and analytical, with a proven track record of driving business results with superior content delivered by operational excellence. Someone ready and able to help build content teams for Agoda, one of the world’s most successful online travel companies.

As Manager, Content Operations, you will analyze customer and product data to determine content value and priority; set content strategy and KPIs that drive value; build and manage content teams; work with product owners and IT on A/B experiments and reporting; and coordinate with accommodation supply and connectivity teams. Via rigorous data analysis and A/B experiments, you will identify content opportunities that drive customer value, bookings and conversion, build business cases around the opportunity and get buy-in from partners, senior management and 3rd party suppliers, and lead teams in execution in a fast-paced, dynamic work environment.

This is a full-time position based in Bangkok, Thailand, reporting to the Associate Director of Content Operations.

Align strategic priorities with internal partners and senior management:

  • Establish effective data and analysis flows
  • Understand customer imperatives and set content and data priorities to customer value
  • Establish and own KPIs to measure business value and operational throughput
  • Ensure appropriate data/tools/dashboards to measure execution and enable deeper analysis
  • Track execution and report up in regular updates

Create roadmaps and project plans for executing against key performance indicators:

  • Establish new and supplemental content opportunities
  • Assess resourcing and tools in content supply chain
  • Build teams to execute business goals for content
  • Engage third party vendors/suppliers/outsourcers as needed to drive content goals
  • Work with product/IT to experiment and measure against project theories/targets

Identify and source new vendors to drive product success:  

  • Stay abreast of content developments in the travel, ecommerce, and media spaces
  • Understand state of play with startups, online travel competition, and big internet/tech players
  • Share feedback with Product Owners and accommodation supply partners
  • Seek vendors for content plays that can drive bookings/conversions
  • Negotiate contracts/SOWs with potential partners, working with in-house legal team
  • Track partner performance via appropriate metrics/reporting/dashboards

Ensure operational excellence via team and tool development, progress reporting, data analysis:

  • Assess throughput metrics and operational workflows, with strong input from teams, to improve operational efficiency
  • Understand Agoda data universe and tools for accessing, establishing the right visibility for management
  • Work with product, data/BI team and IT to create/supplement data resources and build appropriate reporting
  • Monitor and upgrade/replace content supply back-office systems: Translations, Photos, CMS, Geo data
  • Communicate regularly up to senior management at biweekly, quarterly and ad hoc meetings

Grow and develop Content Teams to support business priorities:

  • Identify critical skillsets and profiles for success on Content Teams
  • Hire and develop stars
  • Continuously assess resourcing and adjust team levels to priorities
  • Proven experience with setting content or operational strategy to drive ecommerce conversion and product innovation
  • Proven analytical skills and data-driven decision-making; SQL expertise a plus
  • Proven experience in optimizing operational workflows and resourcing, both automated and manual, to achieve business goals
  • Experience managing digital content and content teams in ecommerce or other internet space
  • Minimum 2 years of direct management of teams of 5 or more
  • Fluent in English, both spoken and written
  • Strong communication skills: face to face, presentations, written
  • Undergraduate degree from accredited university; MBA or other relevant advanced degree a plus
  • Experience in technology space a plus

 

#Bangkok #Singapore #Taiwan #China #Japan #Malaysia #Indonesia #Europe #Asia

Equal Opportunity Employer 

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

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Meet the Team

Korina Lynn Dove What I enjoy the most in my role is that we get to see our words in action through, of all things, … numbers! Through handy dashboards that show us click rates and impressions, we can gauge which words work best and where. Also, every request is challenging and unique. One day we are crafting quirky copy for marketing, and the next day we are nit-picking over a phrase in a legal notice. Korina Lynn Dove Senior Copywriter

Discover Bangkok

Agoda Careers - Bangkok Our operating headquarters are based in the Thai capital of Bangkok, where we employ over 2,000 people from around the globe. While it’s 30°C+ outside, Agodans don’t sweat, knowing they have the coolest jobs out there. If you’re successful at getting a role based in Bangkok, we’ll provide relocation support for you and your family to help you move and settle into your new environment. Read More

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