Global Investigator (Bangkok Based)

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Bangkok, Thailand

About Agoda 

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Get to Know our Team: 

In the age of technology, things are constantly changing. The travel market is much the same, being more dynamic and complex than ever. Agoda’s Legal team is well suited to take on the challenges presented, adopting a proactive mindset to tackle challenges and solve problems. We are quick on our feet, decisive, and collaborate with multiple departments. We hire out-of-the-box thinkers that are well grounded with ethics and legal knowledge to ensure that Agoda achieves the right results, the right way. 

The Opportunity:

The Global Investigator investigates workplace reports of actual or suspected violations of the Code of Conduct and other company policies.  The Global Investigator reports administratively to an Agoda manager and functionally to the Global Head of Investigations at Booking Holdings Inc.

In this Role, you’ll get to: 

  • Conducts prompt, thorough, objective and confidential investigations of employee and third-party complaints of violations of company compliance standards.
  • Partners cross-functionally with other teams and business colleagues to build trust and create collaborative partnerships across the organization.
  • Perform report intake and assessment of possible misconduct to determine appropriate resolution strategy.
  • Ensures that investigations are conducted according to company’s established standards and procedures.
  • Ensures investigations maintain a respectful culture and support a culture of compliance.
  • Model respectful and empathetic behavior in the face of difficult and uncomfortable situations surrounding an investigation.
  • Briefs stakeholders periodically on case status, as well as relevant findings during the course of an investigation.
  • Identify and make recommendations to improve business operations.
  • Manages multiple investigations simultaneously and prioritizes resources accordingly.
  • Analyzes data and interprets trends and risk areas.
  • Assist with post-investigation remediation, as appropriate.

What you’ll Need to Succeed:

  • 3-5 years’ experience in workplace investigations in a corporate setting.
  • CCEP or investigations-related certification preferred.
  • Understanding of compliance principles and requirements relating to conducting investigations required.
  • Demonstrated track record of being proactive, managing multiple cases (with the potential to be in different time zones) simultaneously, and focusing on priorities with minimal supervision.
  • Ability to work effectively in a global environment; sensitivity to and an understanding of cultural differences.
  • Ability to gather information by examining record and documents, accurately record information provided orally, and to write findings clearly and concisely.
  • Strong interpersonal skills and the ability to interact and communicate effectively with investigation participants, managers, and others.
  • Ability to operate without extensive supervision and act as a self-starter.
  • Works well under pressure with people from diverse cultural backgrounds.
  • Ability to coordinate work of multiple colleagues to achieve project or investigative goals within the given constraints.
  • Ability to integrate and balance priorities, work activities and resources for the benefit of multiple key stakeholders.


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Equal Opportunity Employer 

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.



Meet the Team

Archa Rajeevi Being at Agoda has given me immense growth, progress, opportunities to take a lead on things, ability to work in diverse, inclusive environments, and the chance to work with some of the smartest, kindest people I know. The legal team provides me with a platform to excel every single day. There is so much support, guidance, and mentorship all around me. All of this together makes me sure that this is the best job I have ever had. Archa Rajeevi Ethics & Compliance Counsel

Discover Bangkok

Agoda Careers - Bangkok Our operating headquarters are based in the Thai capital of Bangkok, where we employ over 2,000 people from around the globe. While it’s 30°C+ outside, Agodans don’t sweat, knowing they have the coolest jobs out there. If you’re successful at getting a role based in Bangkok, we’ll provide relocation support for you and your family to help you move and settle into your new environment. Read More

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