Workplace Experience Generalist – Service Excellence (Bangkok Based)

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Bangkok, Thailand

About Agoda 

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

About the Role
Agoda seeks for Workplace Experience Generalist who has a passion for operation & service excellence. You will be a part of Workplace Experience Team – Global Operations & Services that deliver the high level of service to support our Bangkok offices.

In this role, you will be responsible for enhancing the service level & delivering a comprehensive service, supervising a front-line service team & ensuring daily support operations, maintaining administrative duties & service operating procedures, and participating & supporting workplace experience projects.

We are looking for a productive person with can-do attitude, detailed-oriented, service mind, strong problem analysis & problem-solving skills, and highly adaptive & flexible.

Key Responsibilities:

  • Act as a point of contact for Workplace Experience – Global Operations & Services team both internal and external stakeholders
  • Deliver a comprehensive service – supervising & supporting operations and ensuring that front-line service staff (general office maids & security guards) are on task and maintain the service standard & performance matric
  • Address and solve operations & services issues, understand needs, and deliver solutions with fast response
  • Handle ticketing system management for service requests
  • Managing day-to-day administrative duties & operation tasks and maintaining accurate records & document management including policies & procedures, manuals, and reports
  • Supporting projects and improving operation & service excellence
  • Coordinating with vendors with hiring, implementing the training program to ensure the highest quality operations & services through consistency and efficiency
  • Continuously strive to propose efficiency & quality improvements of work processes & duties, utilize & develop new metrics, and create effective service procedures, policies, protocols, and standards
  • Responsible for finding & evaluating suppliers, negotiating contracts, procuring organization needs for the operations at the most cost-efficient deals and the best on quality

Requirements:

  • 1-3 years of working experience in operations & services, administration, or related fields
  • Understanding of operations management, office management and procurement
  • Understanding of customer service, being service-oriented and detailed-oriented
  • Excellent verbal and written communication skills in English & Thai
  • Able to communicate effectively with different stakeholders across different levels
  • Professional appearance and manner with strong interpersonal skills
  • Strong administrative, organizational, time management, planning, and problem-solving skills
  • Productive with can-do attitude, highly adaptive & flexible, and willing to learn & explore
  • Positive disposition, team player, multitasking abilities to get stuff done at a high quality in timely fashion
  • Ability to handle multiple priorities and deal with ambiguity
  • Solid analytical skills with ability to manage financial reports and cost analysis
  • Proficiency in Microsoft Office programs

In addition, it would be a plus to have the knowledge and experience of:

  • SOPs, protocols, and policies & practices
  • Procurement
  • Inventory management
  • Project management
  • Facility & maintenance

 

Equal Opportunity Employer 

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

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Meet the Team

Eliana Carmel I love working with people at Agoda. The People team has extremely smart and curious people, that come from diverse backgrounds and make every day interesting. The company's focus on ownership will provide you the opportunity to work with several stakeholders at any given time, You will have the ability to contribute to strategic projects and make an impact on our business outcomes. Eliana Carmel Chief People Officer

Discover Bangkok

Agoda Careers - Bangkok Our operating headquarters are based in the Thai capital of Bangkok, where we employ over 2,000 people from around the globe. While it’s 30°C+ outside, Agodans don’t sweat, knowing they have the coolest jobs out there. If you’re successful at getting a role based in Bangkok, we’ll provide relocation support for you and your family to help you move and settle into your new environment. Read More

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