Accommodation Services Specialist – Mandarin Speaking

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Kuala Lumpur, Malaysia

About Agoda 

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Headquartered in Asia, Agoda is one of the world’s largest online travel accommodation platforms. Founded in 2005 and now part of Booking Holdings (Nasdaq:BKNG), Agoda has a network of over 2,000,000 vacation rentals and hotels worldwide. Our web and mobile products provide a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best deals for business and leisure travelers. Agoda employs over 4,000 professionals from 70 nationalities in locations around the globe. In every department – from engineering to customer experience – we provide an environment rich with creativity, collaboration, and experimentation, and the tools to work faster and smarter. At Agoda, we believe our people are our strength. We work hard and have fun, and we choose people who are dedicated to making things great

 

Role Purpose:

The Accommodation Services Specialist is the entry level role for the Accommodation Services division (Partner Services function), which is responsible for facilitating Onboarding and Support for all our partners. An Accommodation Services Coordinator will provide support to the Accommodation Services Manager and will support the team with property sign ups, relationships, and to coordinate with other departments involved in assigned projects.

 

Responsibilities of the role:

  • Educate partners on the use of the extranet, manage availability on site
  • Assist in activation of listings (outbound and inbound calls, tickets) Process sign-ups so that there is zero backlog
  • Handle support tickets from Partners and Market Management team with the highest integrity and quality
  • Optimize content to maximize conversion
  • Prepare reports as necessary
  • Participate in market and competition research (if required)
  • Assist in resolving issues related to “key accounts” and connectivity relating to transactions, allotment, notification, cancellations, etc.
  • Share and seek out best practices and knowledge
  • Accountable for meeting individual KPIs and team goals and following procedures
  • Promoting supplier self-service support and maintenance.
  • Increase operational efficiencies and revenue within the team, and improve inter department workflows
  • Improve Net Promoter scores/ Satisfaction Scores from accommodation partners

 

Qualifications/Experience:

  • Bachelor or equivalent degree required
  • At least 1 year of working experience in the related field would be desirable although fresh graduates are welcome to apply
  • Strong communication skills with fluency in English & Bahasa Malaysia (spoken & written) & Mandarin (spoken & written)
  • Can work in flexible shift 
  • Basic computer and MS Excel skill

 

Competencies/Skills:

  • Adaptable to new technologies, quick learner
  • Excellent written and verbal communication skills along with a strong ability to convince
  • Autonomous and result driven (history of achieving ambitious targets)
  • Navigates well in ambiguous work environments (minimal structure or formalised processes)
  • Energetic and driven personality
  • Adapts well to and is energized by change
  • Must be operationally orientated
  • Ability to work in a highly dynamic environment and is open to change in responsibilities, workflows, as needed by the business.

#kualalumpur #CUST #2 #LI-KR1

Equal Opportunity Employer 

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

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