Operations Manager

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Sydney, Australia

About Agoda 

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

ABOUT WORKING AT AGODA:           

Booking Holdings is the world’s leading online travel agency and one of the 10 largest internet companies in the world.   

Agoda, one leading companies in Booking Holdings, has been growing at an exceptional rate and today employs over 4,000 professionals from 70 nationalities in multiple locations around the globe. Having established itself as the leading Online Travel Platform in Asia, it is now growing its presence in Europe, the USA and other markets. 

In every department, Agoda provides an environment rich with creativity, collaboration, and experimentation, and the tools to work faster and smarter than almost anyone in the online travel agency market. Our people are some of the most passionate people in the online sector, and it is this passion that has allowed us to grow so quickly and create a best in class service for our customers and partners.  

Come join our global team at Agoda, where you will have the opportunity to contribute to the success of the company and make a difference 

The Opportunity:

As Operations and Strategy Manager, you will be instrumental in helping the Country Director to define and implement country strategies as well as in driving the local implementation of global initiatives and innovations. You will also provide analytical support and strategic advice to Director level to solve complex problems and identify new opportunities.  

You are an expert at interpreting and actioning strategic business goals. This includes project prioritization and planning as well as setting the relevant KPIs and motivating the team to follow through. You bring analytical acumen coupled with marketplace knowledge and a high level of operational savvy. You have a history of owning projects and are relentless in driving these through to completion. 

The role is based in Sydney and reports to the Country Director.

In this Role, you’ll get to:

  • Support Country Director in developing and executing country plans 
  • KPI planning, implementation and achievement 
  • Project prioritization and planning 
  • Develop new tools that contribute to greater productivity and efficiency of your team 
  • Support local teams on tools and operations improvement 
  • Be an ambassador for your countries to other internal teams 
  • Interpret and action strategic business goals 
  • Report and present to senior management 

What you’ll Need to Succeed:

  • 5 years operations, strategy or project management experience required 
  • Very strong analytical and problem-solving skills 
  • Strong communication skills with fluency in English 
  • Proven track record in project delivery and management 
  • Experience in Internet, E-commerce, technology or travel industry experience is a plus 
  • Experience in Management Consulting is a plus 
  • Bachelor or equivalent degree requiredMBA is a plus 
  • Team player with great collaboration skills   
  • Energetic and driven with Professional “get it done” attitude  
  • Creative and Innovative, adapts well to and is energized by change 
  • Working knowledge and fluency with SQL 

 

Equal Opportunity Employer 

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

Meet the Team

Jane Chaochotechuang Agoda allows me to work with smart people from different backgrounds and opportunities for me to develop myself personally and professionally. We strive to improve products to support and ease traveling experience not only to customers but hotel partners which is the key role for our team. My favorite memory since working here is there is never a day that I don’t enjoy my work because we keep improving and moving fast to be ahead of the industry. Jane Chaochotechuang Area Manager

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