Global Technical Services Engineer – Bangkok BasedApply Now
Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.
Get to Know our Team:
The Global Service Delivery (GSD) team is responsible for Agoda’s office infrastructure and staff connectivity. We provide the hardware, software, and access to resources that allows staff to achieve their goals. We operate in 10 different countries, providing 24/7 support to all Agoda employees. Whether in the office, working remotely, or traveling, we enable everyone to stay connected. The GSD team uses state-of-the-art cloud management technologies combined with the best of on-site services to manage the latest hardware running Windows, macOS, and Linux.
For our team, we are looking for candidates with 3rd level Desktop and Office Infrastructure support and troubleshooting experience
In this Role, you’ll get to:
- You will be part of the team that is responsible for 3rd level IT Support
- Support our global end-users with in-depth system troubleshooting
- Work with vendors and service providers to resolve issues in a timely manner
In-depth experience with Azure AD, Okta and other Cloud services
- Investigate and resolve high level technical issues as escalated to the GSD team
- Strong knowledge of Windows Environment and Office productivity software.
- Mac OS and Linux expertise.
- Hardware knowledge of Clients, Servers and Networks.
- Experience of software deployment and patch management.
- Good knowledge of support ticket management process.
- Project Management experience
What you’ll Need to Succeed
- 3 years’ experience in supporting office and desktop infrastructure.
- Ownership, you look for solutions and do not pass on problems.
- Customer Service minded, all the way.
- The desire to keep up with the latest technologies and stay ahead of the curve.
- Great communication and interpersonal skills; a good sense of humor is always a plus
- Must be a team player.
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Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.