Global Technical Services Engineer – Bangkok Based

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Bangkok, Thailand

About Agoda 

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Get to Know our Team: 

The Global Service Delivery (GSD) team is responsible for Agoda’s office infrastructure and staff connectivity. We provide the hardware, software, and access to resources that allows staff to achieve their goals. We operate in 10 different countries, providing 24/7 support to all Agoda employees. Whether in the office, working remotely, or traveling, we enable everyone to stay connected. The GSD team uses state-of-the-art cloud management technologies combined with the best of on-site services to manage the latest hardware running Windows, macOS, and Linux.

The Opportunity:

For our team, we are looking for candidates with 3rd level Desktop and Office Infrastructure support and troubleshooting experience

In this Role, you’ll get to: 

  • You will be part of the team that is responsible for 3rd level IT Support
  • Support our global end-users with in-depth system troubleshooting
  • Work with vendors and service providers to resolve issues in a timely manner
    In-depth experience with Azure AD, Okta and other Cloud services
  • Investigate and resolve high level technical issues as escalated to the GSD team
  • Strong knowledge of Windows Environment and Office productivity software.
  • Mac OS and Linux expertise.
  • Hardware knowledge of Clients, Servers and Networks.
  • Experience of software deployment and patch management.
  • Good knowledge of support ticket management process.
  • Project Management experience

 

What you’ll Need to Succeed

  • 3 years’ experience in supporting office and desktop infrastructure.
  • Ownership, you look for solutions and do not pass on problems.
  • Customer Service minded, all the way.
  • The desire to keep up with the latest technologies and stay ahead of the curve.
  • Great communication and interpersonal skills; a good sense of humor is always a plus
  • Must be a team player.

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Equal Opportunity Employer 

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

Meet the Team

Pattararat Kongkietvanitch Working with talented people at Agoda has improved my skills and accelerated my career progression. Given the scale that Agoda handles, learn new things every day and have been given the opportunity to work with different tech and business stacks from end to end. Pattararat Kongkietvanitch Development Manager

Discover Bangkok

Agoda Careers - Bangkok Our operating headquarters are based in the Thai capital of Bangkok, where we employ over 2,000 people from around the globe. While it’s 30°C+ outside, Agodans don’t sweat, knowing they have the coolest jobs out there. If you’re successful at getting a role based in Bangkok, we’ll provide relocation support for you and your family to help you move and settle into your new environment. Read More

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