Manager , Customer Relationship Management (CRM) Analytics (Bangkok-based, relocation provided)

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Bangkok, Thailand

About Agoda 

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Get to Know our Team:  

The Marketing Team of Agoda is a world leader in online marketing. This department is highly data-driven and focused on developing at-scale marketing programs that improve the lifetime value of Agoda customers through measurable marketing programs and channels. The team is a blend of the best analysts, marketing strategists, and data scientists in the world. The marketing leadership at Agoda have deep experience in data science, product, strategy, and other marketing fields and have built an organization that thrives on data, creative ideas, and technology. The Performance Marketing Team also fosters a great learning environment. You will be able to learn and grow by working closely with experts from a variety of backgrounds from all over the world.

In this Role, you’ll get to:

Strategize: You will get to define our Analytical goals and design to roadmap to reach them, building a realistic plan with clear deliverables, success metrics and milestones/checkpoints. In addition to that you will own of one of our three Strategic Pillars for which you will build the target, strategy and optimization framework.
Lead: You will have dedicated resources to develop each of the two strategic areas under your responsibility, who will depend on you for guidance, decision making and creative problem solving.
Coach: You will be in charge of leading and coaching our Analysts about the most appropriate tools and techniques for different analytical situations and of exploring new and innovative methods, algorithms and systems.

This role is good for you if you:

Can build and deliver a clear and structured strategy: cannot go anywhere if we don’t know where we are going
Have the ambition to make a difference: innovation and drive are necessary to succeed
Want to be a great coach: your contribution scales when you teach others
Are ready to challenge anything: data matter, not opinions, seniority or common knowledge

What you’ll Need to Succeed:

4+ years of Digital Marketing, Consulting or Strategy/Business Operations experience
Solid command of SQL + Tableau (or equivalent tools) and analytical methods (regression, time series, etc.)
The drive to design and a strategy and get it executed, no matter what

It’s Great if you Have:

At least 1 year of Team Management experience
Experience with Customer Analytics (RFM, segmentation techniques, etc.)
Master’s Degree or higher from top university in a quantitative or marketing subject (statistics, engineering, digital marketing, financial modelling, etc.)

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Equal Opportunity Employer 

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

#LI-Hybrid #LI-DNI #LI-DNP

Meet the Team

Dharam Chadha Agoda's Marketing team sets itself apart from other companies because we embrace a culture that values experimentation and objective decision making. We have access to real-world data, then we come up with ideas and are expected to put those ideas in action, finally we test them to understand their value. Dharam Chadha Associate Director - MSE

Discover Bangkok

Agoda Careers - Bangkok Our operating headquarters are based in the Thai capital of Bangkok, where we employ over 2,000 people from around the globe. While it’s 30°C+ outside, Agodans don’t sweat, knowing they have the coolest jobs out there. If you’re successful at getting a role based in Bangkok, we’ll provide relocation support for you and your family to help you move and settle into your new environment. Read More

Learn More

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