Connectivity Manager

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Chicago, United States

About Agoda 

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Get to Know our Team: 

Within the Product team at Agoda, ideas come alive. We envision innovative ways to improve our customer’s experience or drive Agoda’s business performance. The Connectivity team is part of Product organization and it has the rewarding responsibility to take ownership in all respects as we discover and develop partnerships that make huge contributions. We are simultaneously involved in the technical and operational ownership of select strategic connectivity partner accounts, including global hotel chain brands. Our team is comprised of great talents and professionals from multiple cultures and cultivates an environment of learning that strengthens each team member while bringing travelers closer to all people. 

The Opportunity:

  • Account Ownership: End-to-End technical and operational ownership of select strategic connectivity partner accounts, including global hotel chain brands
  • Portfolio Growth: Work with key internal and external stakeholders to identify market opportunities and set strategy for rapid growth
  • Experimentation: Innovative testing to identify novel approaches to drive performance through data driven decision-making
  • Technical Insight: Scope out and define product enhancements that will simplify/automate processes and grow revenue

In this Role, you’ll get to: 

  • Identify and implement innovative projects to grow assigned accounts’ performance
  • Oversee delivery of support requests and find areas to optimize
  • Liaise with assigned accounts and conduct regular account reviews with key connectivity partners
  • Communicate with the leadership team to provide constructive feedback on account performance and opportunities
  • Discover and share trends and best practices in connectivity
  • Drive local and central management in the areas of planning, objectives and product development

What you’ll Need to Succeed:

  • Min. 3 years experience working in a technical role, preferably in the hospitality connectivity space
  • Bachelor’s degree or higher
  • Analytical and proven track record in using data to drive strategy and make decisions
  • Professional experience in project delivery and account management
  • Ability to work under pressure in a competitive industry/rapidly changing environment
  • Excellent communication & presentation skills and strong emotional intelligence

It’s Great if you have:

  • Understanding of agile working methodology
  • Experience working with data transfer via API’s
  • Exposure to one or more data analysis packages or databases (e.g., SAS, R, SPSS, Python, VBA, SQL, Tableau)
  • Travel technology experience, with a preference for hotel systems

Location

  • New York, Chicago, Orlando, Montreal or Toronto based only 
  • No relocation sponsorship provided

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Equal Opportunity Employer 

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

Meet the Team

kav-product-agoda Product is Agoda’s innovation engine, we take end-to-end ownership of a piece of the business - from initial research to post-launch analytics. I love that I get to accomplish all this with a high level of autonomy - something uniquely Agoda. Kav Asadi Director of Front End Product

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