Customer Experience Jobs - Careers at Agoda

Customer Experience

Agoda’s Customer Experience team provides our customers and partners with more than just a simple service: it’s a full-spectrum experience. Providing real-time help in 38 languages around the clock, we understand that a quick phone call and a few taps on a keyboard might make all the difference in the world to Agoda customers in the middle of travel far from home. We aim for satisfactory resolutions that support our stakeholders in the most efficient way.

Why Customer Experience at Agoda?

We always tackle new challenges

In the fast-moving tech world, new innovations are born every day. We constantly identify gaps in our processes and implement new initiatives to continuously improve the efficiency and the quality of our support, challenging ourselves to provide excellent service to all.

We are data-driven and experimental

No great things come easy. The back-end of our top-notch support is incredibly complex. That’s why we rely on data and experiments to lead us to new and exciting paths, all while making sure that our customers enjoy the simplest and most seamless experience possible.

We continuously learn and grow together

Ownership is key to success in our strong entrepreneurial culture. The Customer Experience team comprises multiple sub-teams that give us space and flexibility to really own our projects, take failures as lessons and work to achieve greater goals.

Our Culture

Meet the People

Gauri Vicknasvaran

Senior Director of Customer Service Delivery

In the past 7 years of my time at Agoda, the most rewarding experience is the ability to explore different roles, experiment, and build new teams. The company culture encourages everyone to be open to new ideas and move fast.

Nguyen Tu

Payment and Operations Support Specialist

What’s kept me here at Agoda is the people. During my 4+ years journey, I’ve got to meet and work with a lot of great individuals, who are truly talented, supportive and encouraging in times of need. Some started out as colleagues and eventually turned into best friends whom I share incredible life moments with.

Maya Safira Salim

Knowledge Management Specialist

My favorite part of working here has always been the diverse career paths available to us. I began my journey with Agoda as a Customer Experience Specialist supporting the Indonesian market. After two years in that role, I moved to the Flights team for a year, before starting my current position as a Social Media Specialist. For the Social Media team, receiving negative feedback is an opportunity to make an impact. It's an open invitation to improve our brand's image and, more importantly, strengthen our customer relationships.

Joy Herholz

Senior Director, Customer Experience & Change

I love how we get to work with a super diverse team to solve exciting challenges every day. Our flat structure also allows us to look for non-traditional ways to solve problems and implement them fast. There is also a lot of humor in the workplace, which means there is never a dull moment working here!

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