AGODA INYokohama

Since I started working as a Customer Support Specialist at Agoda, I feel more respected for what I do and how my opinion can help improve team performance. Agoda has a respectful culture and an interactive communicative support system that helps people achieve their goals and grow, personally and professionally. It’s a challenge worth taking on and I’m glad to be part of the team.

My favorite team culture here is openness. It means I can express my opinion easily, especially when I notice opportunities for improvement. I feel that the management really listens to what we have to say. I also like that no matter how big our team are, we are working together. For example, when the Japan team faced a traffic situation, we had the Korea team help handle cases. That not only helped us but also our customers.

I joined Agoda as a Customer Support Specialist. I really enjoyed understanding the why and how behind our workflows, so I did an internship with the L&D team, which led me to become a trainer in our Yokohama office. With my interest to go deeper into the thought process behind our procedures and culture, I moved again into my current role in the Operational Excellence team (and in Bangkok!).