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Key Accounts - Support Coordinator

Bangkok, Thailand

ABOUT WORKING AT AGODA

Agoda is one of the world’s largest online hotel and accommodation booking platforms. Founded in 2005 and now a Booking Holdings company, Agoda offers travelers a fast, easy way to book their holiday accommodation from over 1 million properties in almost every country on earth.

Agoda has been growing at an exceptional rate and has a network of over 1 million accommodation options worldwide and employs over 3,700 professionals from 70 nationalities in locations around the globe. Having established itself as the dominant Online Travel Agency in Asia, it is now growing its presence in Europe and the USA.

In every department, Agoda provides an environment rich with creativity, collaboration, and experimentation, and the tools to work faster and smarter than almost anyone in the online travel agency market. Our people are some of the most passionate people in the travel industry, and it is this passion that has allowed us to grow so quickly and create a best in class service for our hotel partners.

As part of the world’s largest travel company – Booking Holdings Group, Agoda & Priceline are two global leaders in the online travel space. The Key Accounts Coordinator will work within the Key Accounts team to support the overall performance of our most important hotel partners around the world, improve the quality of the hotel product and help the broader hotels team around the world with their queries related to our hotel chains.

The successful applicant will have developed an above average technical proficiency via a college degree and demonstrated an aptitude in a previous role for trouble shooting within a team environment. The most important trait applicants will demonstrate alongside their professional background is an understanding of (and commitment to) the team culture that is so important to everyone at Agoda and Priceline.

Responsibilities

  • Support our Connectivity team with their hotel connections including new builds, upgrades, property updates, activations, access to inventory, rates, rate plans, content and availability
  • Help improve the knowledge gap of the broader hotels team by supporting them with their technical queries and contributing to a robust feedback and performance improvement loop
  • Troubleshoot connectivity issues between Agoda / Priceline and our hotel partners including rates, availability, content, cache / updates and reservation delivery failures.
  • Involve yourself in as many commercial and product conversations to gain context to the issues the broader hotel team are facing in market
  • Prioritize your output to maximize business impact together with the Regional Manager – Chain Performance, utilizing internal systems – including ZenDesk.

Competencies / Skills

  • Excellent communication skills in English and a humble and empathetic manner
  • Must have a team first ethos and a dedication to collective success
  • High IQ and EQ – acumen in these areas is vital to success at Agoda / Priceline
  • Strong numerical / analytical skills and a proficiency with operating multiple technical programs

Requirements

  • 3+ years’ experience working with software / CRM / support based systems
  • Bachelor’s degree (ideally) in computer science, software engineering, IT or related field
  • (ideal) 3+ years’ experience within an online travel business
  • (ideal) Working knowledge of: SQL, Excel, Hadoop, Kibana, XML and data modelling
  • (ideal) Some experience with Hotel PMS / CRS systems: Amadeus, Sabre / SynXis, Oracle, Opera, Windsurfer, DerbySoft, SIteMinder, TravelClick, HBSi, RateTiger

 

***Please note that the duties of this role may change at any time due to changing needs of the department***

Below are some websites to learn more about Agoda.com

Hired.com’s latest global brand report has ranked Agoda #1 Employer Brand in Singapore!

Agoda is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.