Market Manager - Malaysia (6 month contract)

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Kuala Lumpur

About Agoda 

Agoda is an online travel booking platform for accommodation, flights, and more. We build and deploy cutting edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ talents coming from 90+ different nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enabling our customers to experience the world.  

Get to Know our Team: 

Agoda is a travel booking platform and accommodation is at our core. As our accommodation partners are a key to our success, we work hard to ensure their success. That is why the Market Management team of Agoda’s Partner Services specializes in strategic account management. We serve as consultants, offering strategic advice on how best to excel on Agoda’s commercial platform. We are direct contributors to what makes Agoda one of the market leaders because we understand accommodation needs and offer innovative solutions. From Bangkok to New York and beyond, our team has footprints in over 50 locations around the world. With the help of industry-leading technology, we work and collaborate globally to bring together the best ideas from diverse perspectives. The Market Management team invests in long-term relationships that spans borders and cultures and results in incredible value for Agoda, our partners, and our customers. 

The Opportunity:

The Market Manager is part of our Partner Service team and the main contact between our accommodation partners and Agoda, with the responsibility of developing the business through acquiring new relationships and optimizing our current ones. The Market Manager will need to be able to analyze large data sets in order to uncover new opportunities to propose to relevant stakeholders, both internally as well as to our external partners and customers. A key responsibility in developing our business is the ability to identify and acquire new sources of supply and product offerings within an assigned territory while maintaining existing relationships. In addition, a Market Manager must be able to analyze their assigned market to maintain a competitive edge over our competition and then report back his/her findings through weekly and monthly internal reports.

In this Role, you'll get to: 

  • Develop long lasting relationships with key clients to enable Agoda’s growth in the region
  • Gain buy-in from relevant stakeholders to execute strategies and help launch promotional campaigns to enhance productivity and maintain Agoda’s competitiveness
  • Leverage product offerings to match market demands to maximize our ability to convert passive customers into active ones
  • Deliver on country KPIs, growth targets and country strategic initiatives
  • Leverage analytical and problem-solving skills to identify new opportunities to grow Agoda’s business
  • Train and inform clients of both new and existing technologies, tools, and models
  • Prepare materials to aid in growing our business during partner meetings
  • Support the Country Manager in preparing country reporting for senior stakeholders

***Please note that the duties of this role may change at any time due to changing needs of the department

What you'll Need to Succeed:

  • Minimum 3 - 5 years of experience in business development and/or account management
  • Strong interpersonal skills & ability to influence both external / internal stakeholders
  • Experience in internet/e-commerce preferred
  • Strong analytical and problem solving skills
  • Team player with a professional “get it done” attitude and work ethic
  • Proven success in acquiring, building & maintaining long term customer relationships
  • Adapts well to change and able to work in a fast-paced environment.
  • Ability to create new, innovative ideas
  • Fluency in English required
  • Experience in Travel industry is a plus
  • Bachelor’s degree required
  • Must have legal authorization to work in Malaysia

It's Great if you have:

  • Verbal and written proficiency in Chinese (Mandarin/Cantonese)
  • MBA or Master's degree

Equal Opportunity Employer 

Agoda prides ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. 

To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes. 

By applying to this job, you agree that Agoda may process your personal data in accordance with Agoda applicants privacy statement. 

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