Lead Product Designer, Consumer Facing (Gurugram-based)

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Gurugram, India

About Agoda 

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 3.6 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Our Purpose – Bridging the World Through Travel 

We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.
We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.

This role is based in Gurugram, India.

Getting to know our Agoda Design Team

Embark on a journey with the Agoda Design Team, a vibrant community of product designers crafting innovative solutions from the heart of Bangkok, Thailand, and Gurugram, India. As a pivotal force in our product-driven company, we collaborate closely with product managers and engineers to unravel customer challenges, shaping workflows, interactions, and visual interfaces. Whether you’re honing your craft, expanding your skillset, or stepping into a leadership role, now is the time to join a team that’s both scrappy and hands-on yet influential enough to drive change and shape product strategy. Be a part of Agoda’s Design team and contribute to unlocking the world for our global community of travelers.


About our Consumer Facing Team

Our Consumer Facing Design Team is at the forefront of creating exceptional travel experiences across Hotel Accommodations, Homes, Reviews, Content & Localization. We’re on a mission to craft a cutting-edge booking platform prioritizing choice, value, user-friendliness, and personalization for our customers booking across our platform.

The Lead Product Designer, Consumer Facing at Agoda is responsible for:

As the Lead Product Designer, you’ll be responsible for helping drive a vision for both shaping and executing the vision for accommodation funnels that directly engage our customers. We’re looking to recruit an experienced and passionate talent to join us in our mission. You possess the skills to create holistic products and know how to plan launching delightful experiences that people will love. Join us in building amazing new ways that inspire the world to make their ideas a reality

In this role, you’ll strike a delicate balance between user-centric design and business objectives. You’ll empower your team to advocate for the user while aligning their efforts with our overarching business goals and KPIs. Your influence will extend beyond the design realm as you champion the user and business needs, driving forward industry-leading UX solutions for our accommodation products at Agoda.

Join us in creating experiences that redefine the standard for consumer engagement and satisfaction in the travel industry.

Day to day, it looks like: 

  • Establish the strategic direction and product vision for our most complex problems, including the future of our product look and feel/design language and bridging the gap between vision and execution.
  • Be at the forefront of major design initiatives and broadcast the efforts of the design team across Pinterest.
  • Set and refine the design quality bar, in partnership with design leadership, through our principles and design system.
  • Be responsible for mentoring and helping grow talent within the team.
  • Driving design vs business objectives and measurement alignment on core product initiatives that design team or product team drives
  • You ensure successful execution by your team. You surface and address questions, bottlenecks, dependencies, and conflicts as they arise, working with stakeholders when needed. You ensure high quality design decisions are made.
  • You maintain and apply a process for effective design. 
  • Leading projects and groups to define and sell a coherent medium to long term vision, with milestones and short term actions to get there. Is building the design organization as a focus for wider company vision and strategy.
  • You represent your team upwards to your manager: you ensure the team’s priorities are well understood, you advocate for them, and you flag any underperformers, stakeholder misalignments, or other challenges they face.
  • Partnering with a design leadership team to help shape management practices, and mentoring other design leaders to put those in practice

 

 

Product Design Lead at Agoda means you have a track record of:

  • A leader who prefers to lead by doing. You can’t resist the urge to practice your craft by rolling up your sleeves and work alongside your team to unlock creativity.
  • A respected designer and product thinker that has mastered their craft and cohesive product strategy, ideally a renaissance person with endless curiosity.
  • A mentor who is energized by growing others’ careers and knows how to motivate a team.
  • An inspiring communicator that represents creative work, builds trust and influences alignment of our creative vision across marketing, PR and product.
  • A believer in our mission of bringing everyone the inspiration to create a life they love.
  • 12+ years with a track record of shipping inspiring well built experiences.

 

Qualities we value in design leaders:

  • Effective articulation of ideas and design solutions
  • Expressing feedback with kindness and candor
  • Tolerance for ambiguity and healthy curiosity
  • Translation of quantitative & qualitative insights into design decisions
  • Contribution to our culture: motivation, optimism, quality, integrity

By applying to this job, you agree that Agoda may process your personal data in accordance with Agoda applicants privacy statement. (link to https://careersatagoda.com/privacy-statement/)

 

Equal Opportunity Employer 

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

Hear from Agodans

Even with our significant growth and market challenges over the past few years, we continue to stick to our entrepreneurial culture. Working closely with product and engineering teams, we constantly innovate and drive our product to be one of the top key players in the industry. Deven Grover Senior Director of Product Design

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Lead Product Designer, Consumer Facing (Gurugram-based)
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