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Lead Connectivity Support
Apply NowBangkok, Thailand
About Agoda
Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 3.6 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.
About Agoda
Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 3.6 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.
Get to know our team:
Connectivity Support team creates and supports processes, systems & tooling to enable technical excellency across our XML partners. They are analytical, results-driven and believe in leveraging data to inform and design the operational processes & automations that scale support.
In this particular role of Lead Connectivity Support, you will be responsible for managing the team who supports and guides our XML partners in distributing accommodation inventory on our platform. You will work closely with Commercial, OPS and Product teams to enhance the stability and quality of our technical offering, while ensuring we’re constantly innovating to remain at the forefront of the Connectivity space.
In This Role, You’ll Get To
- Manage & Develop Talent: Oversee the Connectivity Support team to achieve set objectives and actively participate in their career development
- Develop Solutions: Take ownership to identify and solve technical issues impacting our suppliers and commercial performance. Develop and communicate innovative and practical solutions to solve business problems or improve efficiency in our department.
- Project Support & Ownership: Own the success of projects to roll out new tools and services and become a technical consultant of API connectivity to global teams as well as to external supply partners.
- Data Analysis: Convert data into actionable insights, establish data pipelines, dashboards, and key metrics to monitor and improve business performance.
- Work with Supply Partners: Be at the interface between Agoda and supply partners, build good relations, understand business requirements, and drive partner satisfaction.
- Execution: Reliable execution of tasks, meeting service level timeliness and quality. Build new processes and solve problems.
- Master Systems: Master Agoda systems, products, and programs, follow set processes and use associated data to monitor progress towards agreed business goals.
- Flexible Support: Work according to the sprint plan, but maintain flexibility for inter-ops team priorities to increase our efficiency.
What You’ll Need To Succeed
- Minimum 3-5 years of experience working in operational, development, or QA role
- Previous experience directly managing a team and contributing to their success
- Knowledge in SQL. Experience in other programming languages is a plus
- Investigative skill to quickly identify system bugs, process issues, and develop/launch innovative solutions to fix problems at root cause
- Ability to identify inefficiencies and launching improvement initiatives
- Process-driven mindset, stakeholder management and project management experience
- Intellectual curiosity, eagerness to take on new challenges and fast learning curve
- Capability to work under pressure in a competitive industry/rapidly changing environment
Would be Preferred, But Not Required
- Understanding of agile working methodology
- Knowledge in Python and XML, JSON connectivity solutions is an advantage.
- Familiarity with Hadoop
- Analytical and proven track record in data integrity analysis, ETL, dashboard-building, and executing data-driven actions.
We Offer
- Access to Agoda leading edge supply & data technology
- Mentorship+ various opportunities for advancement throughout the business
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Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.