Agoda Homes Operations Specialist (12 months contract)

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Bangkok, Thailand

About Agoda 

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 3.6 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Get to know our team: 

Agoda Homes – a core business line within Agoda – supports a wide range of non-hotel accommodation types, including serviced apartments, homes, private villas, farm stays, chalets, boats, and many more. While these accommodations were always available on Agoda, a changing market demands more focus on increasing supply and elevating their quality 

The Opportunity 

Agoda Homes Operations team creates and supports processes, systems & tooling for direct supply growth through market teams. They also work closely with cross-functional teams within Agoda to scale up global supply optimization projects and make sure partners have good experiences using Agoda Homes products. They continuously seek for an opportunity to improve existing processes and create new initiatives 


In This Role, You’ll Get To:  

  • Own global projects from end-to-end: Own the success of global projects to roll out new tools and services to Agoda Homes team 
  • Design standard processes for global supply teams t: Create centralized processes to ensure success of account managers across 10+ core countries
  • Develop Solutions: Ideate, develop, and communicates innovative and practical solutions to solve business problems or improve efficiency 
  • Work cross-functionally with stakeholders: Work closely with other teams within Agoda to design and launch large-scale projects 
  • Conduct trainings for market teams: Conduct trainings with 20+ attendees on projects and processes  
  • Problem-Solving: Identify areas of inefficiently through process analysis and identify fixes through problem-solving utilizing data, internal systems and CRM tools (HubSpot)= 
  • Master Systems: Master Agoda systems, products and programs, follows set processes and uses associated data to monitor progress toward agreed business goals. 

What You’ll Need To Succeed 

  • Minimum 1-2 years of work experience  
  • Fluency in English is a must
  • Ability to work well with stakeholders at all levels
  • Ability to work in a fast-paced, dynamic, multicultural environment
  • Eagerness to pitch new ideas, take initiatives, and look for opportunities for improvements
  • Strong problem solving and structuring skills
  • Intellectual curiosity, ability to learn fast
  • Strong attention to detail and ability to ask the right questions to ensure speed and accuracy
  • Excellent communication and presentation skills
  • Familiarity with working with data sets and analyzing data using Microsoft Excel 

Would Be Preferred, But Not Required 

  • Experience working in operational role is a big advantage 
  • Proven track record of project management, developing, and implementing plans to achieve business goals and objectives  
  • Experience with CRM tools, e.g. HubSpot 
  • Exposure to one or more data related tool, e.g., SQL, Metabase, Superset 

We Offer 

  • Access to Agoda leading edge supply & data technology 
  • Mentorship + various opportunities for advancement throughout the business 

#Bangkok #LI-PT1

Equal Opportunity Employer 

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

Meet the Team

I've always been impressed by how Product works hand-in-hand with other departments to innovate, build, test, and continuously optimize our offerings to get the best results for our users - from the thousands of employees to the millions of customers and properties who rely on the products we build. Tomtor Varuntida Varutbangkul VP of Product, Core Supply & CEG

Discover Bangkok

Agoda Careers - Bangkok Our operating headquarters are based in the Thai capital of Bangkok, where we employ over 2,000 people from around the globe. While it’s 30°C+ outside, Agodans don’t sweat, knowing they have the coolest jobs out there. If you’re successful at getting a role based in Bangkok, we’ll provide relocation support for you and your family to help you move and settle into your new environment. Read More

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Agoda Homes Operations Specialist (12 months contract)
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