Head of Internal Control & Operations Excellence – Strategic Partnerships

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Bangkok, Thailand

About Agoda 

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

The Opportunity: 

Head of Internal Control & Operations Excellence will get to be a part of Agoda’s Strategic Partnerships (SP) team, which drive partnership initiatives to scale and drive growth of 3 brands: Agoda, Booking.com and Rocketmiles.com. We’re looking for future leaders who think critically, test, learn from mistakes, and adapt quickly. 

This position is based in Bangkok, Thailand. 

In this Role, You’ll Get to: 

  • Manage a large team to elevate SP’s business operations to the next level, including designing and implementing internal control best practices, providing innovative solutions to continuously improve the design and operating effectiveness with a goal to find the optimum balance between control and speed 
  • Oversee the team to develop policies and procedures to ensure sound internal control of SP’s financial operations, including dispute and debt management, partner payments and reporting 
  • Lead the team to create a roadmap and build a holistic Salesforce CRM for Agoda, work with stakeholders to define business requirements, lead developers to build and optimize platform workflow to meet with the requirements 
  • Liaise among Agoda, Booking.com and Rocketmiles.com operation teams to ensure SP members can effectively serve a full suite of Agoda, Booking.com and Rocketmiles.com products to partners in the most efficient manner 

 What You’ll Need to Succeed: 

  • Bachelor’s degree in a quantitative/numerical field such as engineering, finance, accounting or economics 
  • 9+ years of working experience in 
    • financial control or budgeting roles
    • team management 
  • Proficient in Microsoft Office 
  • Highly organized and comfortable with making prioritization decisions. Able to effectively keep track of moving parts across projects and adapt to new information and goals. 
  • Ability to lead change 
  • Capable of persuading and convincing senior leaders 

 It’s great if you have: 

  • Bachelor’s degree in accounting or finance 
  • Experience with operations or process optimization 
  • Experience with CRM 
  • Exposure to travel industry  
  • Excellent command of SQL, Microsoft Excel and Microsoft PowerPoint 

#STRA #FIN #bangkok #4 #jakarta #kualalumpur #tokyo #osaka #singapore #taipei #LI-KR1

Equal Opportunity Employer 

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.





Meet the Team

Bruno Carvalho In the Strategic Partnerships team, we help our partners grow their businesses on a global scale. It is exciting to build and maintain long lasting relationships and help partners scale their businesses beyond their expectations. Our data-driven approach to everything also means that we are open to new ideas and experiments, enabling us to move fast and innovate. Bruno Carvalho Director of Travel Distribution

Discover Bangkok

Agoda Careers - Bangkok Our operating headquarters are based in the Thai capital of Bangkok, where we employ over 2,000 people from around the globe. While it’s 30°C+ outside, Agodans don’t sweat, knowing they have the coolest jobs out there. If you’re successful at getting a role based in Bangkok, we’ll provide relocation support for you and your family to help you move and settle into your new environment. Read More

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Head of Internal Control & Operations Excellence – Strategic Partnerships
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