Associate Market Manager – North America (Orlando Based)

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Orlando, United States

About Agoda 

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Position Summary:  

As an Associate Market Manager, the key objective is to guide expansion of Agoda’s network of hotel partnerships and accommodation inventory supply through building, establishing, and maintaining account relationships. The Associate Market Manager – Partner Growth leverages their experience in procurement, e-commerce, revenue management and/or the hotel/travel/hospitality industry, in order to manage Agoda’s hotel partnerships and market partnership-related functions to identify trends, optimize pricing, ensure content competitiveness, and identify and secure potential sources of supply to satisfy consumer demand. 

 

Key Responsibilities: 

  • Proactively communicate with Priceline-Agoda’s North American network of hotel partnerships to expand product participation across multiple hotels in various locations
  • Daily outreach to new and existing partners to evaluate and determine actions to optimize performance
  • Execute and track both acquisition and account management activities
  • Recommend and execute strategies and promotional activities with hotel partners to maximize Agoda’s accommodation availability and content competitiveness 
  • Identify, prioritize, negotiate, contract and onboard non-participatory hotels, ensuring favorable terms and conditions
  • Conduct ongoing reviews of production with participating hotels and continually present strategic recommendations using a consultative approach to optimize hotel conversion and assist partner hotels in maximizing their RevPAR via the Agoda products
  • Formulate project ideas, determine where opportunity exists and implement new approaches
  • Identify, qualify, contact, and counsel key accommodation suppliers to grow Agoda’s portfolio 
  • Research and troubleshoot rate and availability issues preventing hotels from maximizing booking performance, e.g., problems with connectivity, rate mapping, extranet management
  • Ensure hotels in assigned regions implement appropriate customer operational procedures
  • Manage all supplier data in distribution systems
  • Train and inform hotel partners on Agoda technologies, tools, and models
  • Use out-of-the-box thinking to develop and implement solutions to unique challenges 
  • Prepare presentations and materials
  • Manage regular weekly/monthly supplier and internal reports
  • Conduct local and/or national training for AMMs and/or other MMs (e.g., account management techniques, best practices, specific areas of business
  • Other duties as assigned 

 

Qualifications: 

  • Bachelor’s degree in any relevant field or equivalent experience
  • One to two years of experience in procurement, e-commerce and/or revenue management, highly preferred within hotel, travel, or hospitality industry (especially OTA channels)
  • Strong interpersonal skills and ability to influence external/internal stakeholders
  • Ability to research, prepare and communicate various proposals to potential and current hotel partners
  • Success in acquiring, building and maintaining long-term customer relationships
  • Excellent command of English language, both written and spoken
  • Proficiency in Microsoft Word, Excel, Outlook and PowerPoint
  • Strong problem-solving, analysis, and planning skills
  • Adapts well to – and is energized by – changing and dynamic workplace and industry
  • Possesses creative and innovative instincts and the ability to translate ideas into reality 
  • Thrives as a team player demonstrates a strong work ethic

 

 

Equal Opportunity Employer 

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

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Meet the Team

Jane Chaochotechuang Agoda allows me to work with smart people from different backgrounds and opportunities for me to develop myself personally and professionally. We strive to improve products to support and ease traveling experience not only to customers but hotel partners which is the key role for our team. My favorite memory since working here is there is never a day that I don’t enjoy my work because we keep improving and moving fast to be ahead of the industry. Jane Chaochotechuang Area Manager

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