Community Manager – EMEA (London-Based)

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London, United Kingdom

About Agoda 

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

The Opportunity:

We are seeking a Community Manager to assist our teams in all aspects of daily operation across our EMEA offices. You will have a direct reporting line to our European Director and will be a strong communicator, capable of managing various operative tasks and relationships simultaneously. You will have prior experience in roles with similar organizational responsibilities in a fast paced, international working environment. 

While located in London (UK), our largest office in the region, you will be responsible for supporting and coordinating with office management duties across the existing offices in London, Dubai, Cape Town, Berlin, Barcelona, Amsterdam, Budapest and future locations to be opened following our expansion in EMEA. 

In this Role, you’ll get to: 

  • Ensure the smooth day to day running of the office including ensuring that company documents are filled in and maintained accurately 
  • Act as the host and main point of contact for all employees and visitors to the London office
  • Take complete ownership of ordering facility related matters such as office supplies, letterhead paper, business cards and food deliveries 
  • Act as the main contact for appointed maintenance and cleaning companies ensure duties are delivered based on mutual agreement 
  • Co-ordinate and handle invoices and petty cash and handling the office budget 
  • Handle vendor management for the UK office and raising payment requests via Oracle 
  • Support in organizing and scheduling Agoda sessions such as trainings, workshops, etc. 
  • Assist with creative tasks such as collating information into PowerPoint presentations 
  • Be a key part of the employee onboarding process by supporting in scheduling interviews, conducting orientation sessions and assisting new joiners during their settle in period 
  • Manage ad-hoc administrative requests and operative tasks within EMEA offices; creating headcount and expense reports for management, collecting necessary documents on first/last working days of the employees, and assisting with administration work for management level employees 
  • Play a key role in driving our Agoda culture – assisting with CSR projects, social events and employee engagement initiatives for our EMEA offices 
  • Act as first point of contact in relation to first aidensure incidents are system logged and ensure regular checks are made to the contents of first aid boxes throughout the year 
  • Ensure we stay compliant with Agoda central processes as advised by line management 

What you’ll Need to Succeed:

  • Minimum of 2 years prior office management and administrative experience with regional office management scope 
  • Excellent command of written and spoken English
  • Very good knowledge of MS Office, including Microsoft Word, Excel, Outlook, and PowerPoint 
  • Excellent communication and interpersonal skills 
  • Proactive personality 
  • Excellent attention to detail 
  • Highly disciplined work habits 
  • Energetic and results-oriented personality 
  • Legal authorization to work in the UK

It’s Great if you have:

  • Knowledge of Workday, Oracle or similar
  • Bachelor’s degree or studying in field of HR, Marketing, Business, or a related field a plus
  • Strong analytical abilities to accurately assess employees’ needs, evaluate feedback, and translate those into actionable recommendations
  • Experience in customer service as front line for customers or stakeholders, helping with inquiries and dealing with challenges

#ADM #LI-AR1 #3 #london #manchester #birmingham

Equal Opportunity Employer 

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

#LI-Hybrid

Meet the Team

Jane Chaochotechuang Agoda allows me to work with smart people from different backgrounds and opportunities for me to develop myself personally and professionally. We strive to improve products to support and ease traveling experience not only to customers but hotel partners which is the key role for our team. My favorite memory since working here is there is never a day that I don’t enjoy my work because we keep improving and moving fast to be ahead of the industry. Jane Chaochotechuang Area Manager

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