Global Technical Support Engineer / Shanghai Based

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Shanghai, China

About Agoda 

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Who we are:

Agoda is Asia’s leading and fastest growing online hotel reservation website. Maintaining this position requires an incredible amount of data, a superior tech infrastructure, and world class talent to bring it all together. Tech is Agoda’s core competency, and a tech career with us provides excellent growth opportunities in an exciting, multicultural environment.

Agoda’s Tech Department is a fast-paced environment where innovation and creative thinking matter; where passion for new technology applied in creative ways drives us to constantly improve the customer experience. We strive to create products and services that make a difference, and work hard to ensure continuous, consistent progress and we never forget to have fun while doing it.

 

What we need:

For our team in Shanghai we are looking for candidates with Desktop and Office Infrastructure support and troubleshooting experience. 

 

Job Responsibilities:

  • Supporting our global end-users in day-to-day hardware and software setup, installation, configuration and problem troubleshooting.
  • Owning all aspects of the local office support. Infrastructure and Desktop.
  • Supporting infrastructure and network tasks as and when needed.
  • Building laptops and setting up workstations.
  • Maintaining and tracking tech inventory.
  • Knowledge of Active Directory tools.
  • Experience with Kace/SCCM or similar Systems Management Tool.
  • Willing to travel, work shifts and do on-call.
  • Ability to work independently and as a team player.

Do you have what it takes?

  • 3 years’ experience in supporting office and desktop infrastructure.
  • Ownership, you look for solutions and do not pass on problems.
  • Customer Service minded, all the way.
  • The desire to keep up with the latest technologies and stay ahead of the curve.
  • Great communication and interpersonal skills; a good sense of humor is always a plus
  • Must be a team player.

#shanghai

We’re growing big and fast, so join us in this exciting period of growth. Apply now!

Equal Opportunity Employer 

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

#LI-Hybrid

Meet the Team

Pattararat Kongkietvanitch Working with talented people at Agoda has improved my skills and accelerated my career progression. Given the scale that Agoda handles, learn new things every day and have been given the opportunity to work with different tech and business stacks from end to end. Pattararat Kongkietvanitch Development Manager

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