Senior Account Manager – Vietnam

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Ho Chi Minh City, Vietnam

About Agoda 

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

ABOUT WORKING AT AGODA:         

Agoda is one of the world’s largest online hotel and accommodation booking platforms. Founded in 2005 and now a Booking Holdings company, Agoda offers travelers a fast, easy way to book their holiday accommodation from over 2 million properties in almost every country on earth.

Agoda has been growing at an exceptional rate and employs over 5,000 professionals from 70 nationalities in locations around the globe. Having established itself as the leading Online Travel Agency in Asia, it is now growing its presence in Europe, the USA and other markets. 

In every department, Agoda provides an environment rich with creativity, collaboration, and experimentation, and the tools to work faster and smarter than almost anyone in the online travel agency market. Our people are some of the most passionate people in the online sector, and it is this passion that has allowed us to grow so quickly and create a best in class service for our customers and partners. 

Come join our global team at Agoda, where you will have the opportunity to contribute to the success of the company and make a difference!

Responsibilities:

As Account Manager, your key objective will be to help expand Agoda’s room supply network and establish and manage accommodation partner relationships.  Ideally you should be experienced in the e-commerce industry and / or hotel / travel industry, especially online travel. As a part of the Partner Services team, you act as a consultant to our accommodation partners, as well as identify trends and define potential sources of supply to satisfy consumer demand on the Agoda website.

  • Evaluate partnerships & determine actions to optimize production.
  • Execute strategies and promotional activities with partners to enhance productivity and opportunities to manage room availability and competitiveness of the Agoda website
  • Identify regional supply requirements in terms of product offerings and promotions to match with market demands
  • Identify, qualify, contact, counsel and visit the important hotel and accommodation suppliers to grow the portfolio of key destinations
  • Manage listing processes for new suppliers and renewals with existing partners
  • Manage all supplier data in distribution systems
  • Improve team operation processes and manage supporting resources
  • Train and inform partners on our technologies, tools and model
  • Participate in market research as required
  • Prepare presentations and materials
  • Manage regular weekly and monthly supplier and internal reports

Qualifications:

  • Bachelor’s degree or equivalent, in any relevant field
  • Three years’ experience in hotel or travel industry, especially OTA channels preferred, but not necessary.
  • Strong interpersonal skills & ability to influence external / internal stakeholders
  • Excellent command of English
  • Proficiency in Microsoft Word, Excel, Outlook and PowerPoint
  • Ability to communicate various proposals to potential partners. Be a Team player with a Professional “get it done” attitude and work ethic
  • Success in acquiring, mentoring & building long term customer relationships
  • Adapts well to and is energized by change
  • Is creative and Innovative

***Please note that the duties of this role may change at any time due to changing needs of the department

Agoda is proud to be an Equal Opportunity Employer. We are committed to equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status and other legally protected characteristics. If you need assistance or an accommodation due to a disability, please let us know. 

To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

#hcmc #BD #PS #4 #LI-SR1 

Equal Opportunity Employer 

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

Meet the Team

Jane Chaochotechuang Agoda allows me to work with smart people from different backgrounds and opportunities for me to develop myself personally and professionally. We strive to improve products to support and ease traveling experience not only to customers but hotel partners which is the key role for our team. My favorite memory since working here is there is never a day that I don’t enjoy my work because we keep improving and moving fast to be ahead of the industry. Jane Chaochotechuang Area Manager

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